Summary
Overview
Work history
Education
Skills
Timeline
Generic

Liam McNally

Verwood,Dorset

Summary

I am a motivated and hardworking individual with a strong work ethic and a proven ability to thrive in a team. Throughout my different career choices I have worked within a team environment but have also been able to effectively finish individual tasks to a high standard. I am known for being reliable, adaptable, and focused on delivering high results. I am committed to maintaining a positive attitude, supporting colleagues, and contributing to a friendly and positive workplace. I am always eager to learn new skills so that I may take them forward with me in life and apply them to daily tasks.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Operations Manager

Earth Broadband
01.2023 - 04.2024
  • Managed vendor relationships to ensure timely delivery of services.
  • Created a collaborative work environment for positive team dynamics.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Trained call centre agents globally in order to help with the outsourcing of our sales.
  • Worked alongside, and negotiated contracts with big comparison site companies in order to boost sales and traffic to our site.

Customer Service Assistant

Earth Broadband
01.2023 - 11.2023
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.
  • Improved customer relations by managing customer complaints effectively.
  • Diagnosed technical issues and guided customers through troubleshooting steps to restore service to their broadband.
  • Delivered a high level of customer service whilst also building rapport with regular customers in order to improve customer satisfaction.
  • Used CRM systems to log interactions, track customer issues, and chase late payments.
  • Promoted the sale of additional packages to support business growth.

Barman

Wetherspoons
01.2021 - 01.2022
  • Demonstrated excellent multitasking abilities whilst serving multiple customers simultaneously.
  • Enhanced customer satisfaction by providing quick and efficient service.
  • Handled cash, card payments, and till operations accurately during high volume service.
  • Supported bar openings and closings, including setup, cleaning, and securing the premises.
  • Worked alongside kitchen staff to ensure a smooth and efficient service to customers.

Customer service assistant

Morrisons
Verwood, Dorset
09.2024 - Current
  • Offered helpful advice on product selection, leading to increased sales.
  • Handled customer queries and complaints professionally, resolving issues promptly.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Maintained stock levels and ensured that shelves were well-presented, clean, and fully replenished.
  • Took part in seasonal displays and promotional set-ups to increase product visibility.
  • Adapted quickly when needed in order to work flexibly across different departments.
  • Supported the onboarding process to help train new staff when needed.

Education

Foundation Degree - Sports Science

Wrexham Glyndwr University
01.2020 - 01.2021

GCSE - undefined

Queen Elizabeths School
01.2013 - 01.2018

A-Level - undefined

Queen Elizabeths School

Skills

  • Confidence
  • Strong Communication
  • Adaptability
  • Computer Literacy
  • Problem Solving
  • Teamwork
  • Project Management
  • Creativity
  • Administrative
  • Interpersonal Skills

Timeline

Customer service assistant

Morrisons
09.2024 - Current

Operations Manager

Earth Broadband
01.2023 - 04.2024

Customer Service Assistant

Earth Broadband
01.2023 - 11.2023

Barman

Wetherspoons
01.2021 - 01.2022

Foundation Degree - Sports Science

Wrexham Glyndwr University
01.2020 - 01.2021

GCSE - undefined

Queen Elizabeths School
01.2013 - 01.2018

A-Level - undefined

Queen Elizabeths School
Liam McNally