Grace Hepton
London
Summary
I am a Operations Manager with extensive experience in optimising operational processes and enhancing resource utilisation at Code Camp UK. I demonstrate strong organisational skills, logistical planning, and problem-solving abilities to ensure efficient project completion and service delivery with a track record in collaborating with cross-functional teams to align operations with customer demands. Previous roles as a Sales Assistant have honed my communication, customer service, and time management skills.
Overview
4
4
years of professional experience
Work History
Operations Co-ordinator, now Operations Manager
Code Camp UK
01.2023 - Current
- Ensure that all operations activities are carried out in a timely and efficient manner.
- Manage day-to-day operations tasks, such as communicating with schools, gathering logistics information, and staff management.
- Coordinate with team members and management to ensure that projects are completed on time.
- Create and uphold efficient operational processes and workflows to maximize resource utilization.
- Detect and address operational issues and inefficiencies, inform the management team, and propose solutions.
- Develop spreadsheets to track logistical information and staff reports.
- Planning and leading staff training sessions
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
Sales Assistant
Argos
11.2019 - 12.2019
- Maintain outstanding store condition and visual merchandising standards.
- Keep up to date with product information.
- Accurately describe product features and benefits
- Follow all companies’ policies and procedures.
- Providing a high level of customer service.
- Ensuring that all customers were dealt with efficiently.
- Using EPOS till system to process sales & returns.
- Answering customers’ queries and resolving any issues.
- Handing and distributing stock in accordance with health & safety practices.
- Working within the stock room, handling goods and moving them to the shop floor to be distributed around the various departments in-store.
- Restocking and maintaining product shelves.
- Reporting discrepancies and issues to my supervisor.
Administration Assistant
Centre for Innovation in Regulatory Science (CIRS)
07.2018
- During a short-term placement working in the head office, I was shadowing various members of the department, discussing their role within the workplace and assisting them with any administration tasks such as putting together presentations.
- Using data and word processing software to check meeting attendants.
- Confirming traveling arrangement including accommodation for international delegates.
- Travelling to various hotels to assess suitability for workshops for approx. 80 attendees.
- Attending meetings with venue administrators, taking minutes to be typed up for distribution.
Education
BSC - Biological Sciences
University of Roehampton
01-2022
A-Levels - Biology, Art, Geography
Carshalton High School for Girls Sixth Form
01-2019
GCSEs - A-C (Including English & Maths), IT Distinction(ECDL)
Carshalton High School for Girls
01-2017
Skills
- Flexibility
- Time Management
- Collaboration
- Problem Solving
- Confidence
- Communication
- Organizational skills
- Logistical planning
- Decision making
- Attention to Detail
- Resilience
- Professionalism
- Positivity
- Creative thinking
- Dependability
- Microsoft Systems
Personal Information
Hobbies and interests -
- Girl Guiding - A previous member of six years and now an active volunteer. I assist in fundraisers and activity evenings, such as community coffee afternoons and weekly meetings. This involves communicating with leaders, arranging activities from the programme and engaging with the young members
- Computing and Esports - I was the women in esports admin for the Esports society for over a year. This included leading a number of evening events for new members, contacting organisations for sponsors and being the captain of a team for competitions led by various eSports bodies, such as National Student Esports (NSE). This also allowed me to develop a decent knowledge of computers/gaming software which I now utlise to build and customise my own PC units.
Timeline
Operations Co-ordinator, now Operations Manager
Code Camp UK
01.2023 - Current
Sales Assistant
Argos
11.2019 - 12.2019
Administration Assistant
Centre for Innovation in Regulatory Science (CIRS)
07.2018
BSC - Biological Sciences
University of Roehampton
A-Levels - Biology, Art, Geography
Carshalton High School for Girls Sixth Form
GCSEs - A-C (Including English & Maths), IT Distinction(ECDL)
Carshalton High School for Girls