Liam Kennedy
Dunblane,Perth and Kinross
Summary
Why I Want to Work at Gleneagles
Motivated to work at Gleneagles due to its reputation for excellence and luxury hospitality. Eager to contribute to maintaining exceptional guest experiences through high standards of cleanliness and service.
Overview
4
4
years of professional experience
Work history
McDonald's Shift Manager
McDonald's
Stirling, Stirling
2022.05 - Current
- Delivered excellent customer service by overseeing staff training programmes.
- Ensured health and safety measures in line with company regulations.
- Streamlined operations by implementing efficient work procedures.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike.
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Managed inventory control, reduced wastage.
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Motivated employees towards achieving sales targets, increased overall store revenue.
Education
Certificate of Higher Education - Religious moral philosophical studies, English, Business Management, History, Modern Studies
Dunblane High School
Dunblane 08/2015 - 08/2021
Scottish Qualifications Certificate - Higher Psychology
Edinburgh College
Edinburgh 08/2025 -
Scottish Qualifications Certificate - Higher Mathematics
Forth Valley College
Falkirk 08/2025 -
Bachelor of Arts - Accountancy and Finance
University of Dundee
Dundee 09/2026 -
Skills
- Customer orientation
- Leadership excellence
- Adaptable leadership
- Quality control procedures
- Employee development
- Cost-reduction strategies
- Empathetic communication
- Results-driven
- Profit and loss understanding
- Performance monitoring
- Time efficiency
Affiliations
- Sports
- Shopping
- Spending time with family and friends
References
References available upon request.
Timeline
McDonald's Shift Manager
McDonald's
2022.05 - Current
Certificate of Higher Education - Religious moral philosophical studies, English, Business Management, History, Modern Studies
Dunblane High School
08/2015 - 08/2021
Scottish Qualifications Certificate - Higher Psychology
Edinburgh College
08/2025 -
Scottish Qualifications Certificate - Higher Mathematics
Forth Valley College
08/2025 -
Bachelor of Arts - Accountancy and Finance
University of Dundee
09/2026 -