Niamh Martin
Sheffield,SouthYorkshire
Summary
Results-driven professional with a strong foundation in leadership excellence, customer orientation, and financial reporting. Demonstrates integrity and ethics while excelling in budget administration, cost-reduction strategies, and performance monitoring. Adept at employee development, empathetic communication, and ensuring health and safety compliance. Committed to achieving production targets through quality control procedures and safety consciousness. Career goal: to leverage skills in team leadership and cultural awareness to drive organisational success.
Overview
6
6
years of professional experience
Work History
McDonald's Shift Manager
Ex amino foods ltd.
Sheffield, South Yorkshire
11.2023 - Current
- Streamlined operations by implementing efficient work procedures.
- Reported key metrics to upper management for business decision-making process.
- Minimised downtime with proactive equipment maintenance checks.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Coordinated with team members for seamless shift transitions.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Ensured health and safety measures in line with company regulations.
- Managed inventory control, reduced wastage.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Trained staff on product knowledge, resulted in better customer interactions..
- Resolved customer complaints promptly to maintain high service standards.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Logged daily activities and notable incidents during production shifts.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Compiled data on economics, supply chain and industry trends to build successful manufacturing plans.
McDonald's Crew Trainer
Ex amino foods ltd.
Sheffield, South Yorkshire
02.2022 - 11.2023
- Streamlined operations via hands-on crew training exercises.
- Increased productivity levels through focused skill development sessions.
- Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Implemented new staff orientation programme for quicker integration into the team.
- Fostered work ethics in trainees, leading to greater responsibility among crew members.
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Developed detailed training manuals, increasing overall crew understanding of procedures.
- Delivered comprehensive training for improved customer service skills.
- Provided one-to-one coaching, improving overall job competence among new hires.
Housekeeping attendant
WGC
Sheffield, South Yorkshire
08.2021 - 12.2021
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
- Delivered superior service by responding promptly to guest requests.
- Adhered strictly to safety guidelines whilst using cleaning tools and equipment.
- Contributed to team effort by helping colleagues during peak hours.
- Restocked essential supplies timely to avoid guest inconvenience.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Promoted a clean environment with daily vacuuming of all rooms.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Maintained pristine room conditions by thorough cleaning and sanitation.
McDonald's Crew member
Cara foods ltd
Sheffield, South Yorkshire
12.2018 - 08.2021
- Handled high-pressure situations calmly providing solutions promptly.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Executed daily operation procedures ensuring adherence to company's policies.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Supported management in administrative tasks enhancing operational efficiency.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Prepared food and beverages within target timeframes.
Education
GCSEs - Mathematics
Westfield sports college
Sheffield Sep 2012 - May 2017
GCSEs - English language
Westfield sports college
Sheffield Sep 2012 - May 2017
GCSEs - Religious education
Westfield sports college
Sheffield Sep 2014 - May 2017
GCSEs - Catering and Hospitality
Westfield sports college
Sheffield Sep 2014 - May 2017
GCSEs - Health and Social Care
Westfield sports college
Sheffield Sep 2014 - May 2017
A-Levels - Hospitality level 3
Lifetime training
Sheffield Apr 2023 - Feb 2024
Skills
- Integrity and ethics
- Adaptable leadership
- Customer orientation
- Financial reporting
- Empathetic communication
- Basic accounting
- Profit and loss understanding
- Employee development
- Performance analysis
- Quality control procedures
- Production target setting
- Safety consciousness
- Health and Safety Compliance
- Customer Service
- Communication skills
- Cultural awareness
- Team Leadership
Affiliations
- Socialising
- Music
- Hiking
Timeline
McDonald's Shift Manager
Ex amino foods ltd.
11.2023 - Current
McDonald's Crew Trainer
Ex amino foods ltd.
02.2022 - 11.2023
Housekeeping attendant
WGC
08.2021 - 12.2021
McDonald's Crew member
Cara foods ltd
12.2018 - 08.2021
GCSEs - Mathematics
Westfield sports college
Sep 2012 - May 2017
GCSEs - English language
Westfield sports college
Sep 2012 - May 2017
GCSEs - Religious education
Westfield sports college
Sep 2014 - May 2017
GCSEs - Catering and Hospitality
Westfield sports college
Sep 2014 - May 2017
GCSEs - Health and Social Care
Westfield sports college
Sep 2014 - May 2017
A-Levels - Hospitality level 3
Lifetime training
Apr 2023 - Feb 2024
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