Summary
Overview
Work history
Education
Skills
Timeline
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Liam Kavanagh

Wimbledon,London

Summary

Highly experienced IT professional, proficient in technical support, system management and documentation.
Proven skills in Microsoft server environment. Excellent Management, relationship-building and planning abilities, with a great track record of delivering projects during 20+ years of experience.

Overview

23
23
years of professional experience

Work history

3rd Line Systems Engineer

Xerox
London, London
12.2024 - Current
  • Provided support for Microsoft 365 Suite
  • Part of the VMaaS team, automating and rolling out software patches
  • Visiting client sites to preform Hardware and Software installations and upgrades
  • Implementing and managing VMware ESX
  • Following ticket escalation to resolution
  • Supporting Active Directory across multiple clients
  • Working on multiple projects while on secondment to Clients
  • Providing support for Citrix Virtual Desktop
  • Handled critical incidents effectively; minimised impact on overall business operations.
  • Delivered high-quality technical support to end-users across the organisation.

Internal Systems Manager

essensys (SaaS Provider)
London, London
08.2017 - 08.2023
  • Managed small tam to deliver excellent outcomes for the business
  • Planned and administered Microsoft 365 for 150+ users
  • Administered Citrix Virtual Apps and Desktops
  • Managed Mailflow processing using Mimecast
  • Managed the provision of hardware and software to meet changing organisational needs
  • Led server maintenance activities for company systems to keep critical functions operational
  • Tracked and recorded computer inventory for accountability purposes
  • Maintained SLAs, providing high IT quality-of-service levels
  • Designed, built and managed global HP StoreVirtual SAN Farm

3rd Line Infrastructure Support Engineer

essensys
London, London
04.2007 - 08.2017
  • Provided support for network infrastructure built with Cisco/Extreme hardware
  • Provided troubleshooting for client Server and Desktop hardware
  • Rolled out and supported server infrastructure including Exchange 2007/2010/2019, SharePoint
  • Supported Broadsoft and Mitel voice solutions
  • Was a key member of a team that deployed both data and voice solutions across multiple client sites
  • Assisted sales team with technical presentations and after sales support
  • Designed, built and managed global farm of Citrix Xen servers
  • Implemented and and supported the roll out of Voice and Data infrastructure set up in multiple global data
    centres to serve our clients

Citrix Specialist

Clyde & Co (International Law Firm)
London, London
05.2005 - 04.2007
  • Managed existing Citrix Farm and Developed new Farm based on latest available technology
  • Packaged applications for easy deployment to Farm Servers
  • Responsible for the setting up the IT infrastructure in the New York office which included the deployment
    of AD server and additional Citrix server
  • Provided remote support to 150+ Citrix users
  • Worked as part of a team in the deployment of AD in our local and many global offices
  • Managed the deployment of Operating Systems and applications using Altiris software

Infrastructure Technical Lead

Bechtel (US Construction Company)
London, London
08.2002 - 06.2005
  • Day to day support of extensive Microsoft environment
  • Design, build and deployment of Windows and Exchange servers
  • Management of Veritas Backup software/hardware
  • Created Server and Desktop images for use in global contracts
  • Supported Global Citrix environment, 1000+ users
  • Responsible for creating and maintaining desktop/laptop images
  • Implantation and support of Blackberry Enterprise Server
  • Worked in UK and US offices to roll out VMware EXI

Education

Higher National Diploma - Electronic Engineering

Thames Valley University
London

MCSE -

Microsoft

Citrix Certified Administrator -

Citrix

Skills

  • Microsoft Windows Server 2000 thru 2022
  • Microsoft Exchange Server 2003 thru 2019
  • Active Directory
  • Microsoft 365
  • Microsoft Windows XP/Vista/8/10/11
  • Citrix Virtual Apps and Desktops
  • VMware vSphere
  • Citrix Hypervisor
  • HP Store Virtual Server
  • HP/Dell Server hardware
  • VoIP

Timeline

3rd Line Systems Engineer

Xerox
12.2024 - Current

Internal Systems Manager

essensys (SaaS Provider)
08.2017 - 08.2023

3rd Line Infrastructure Support Engineer

essensys
04.2007 - 08.2017

Citrix Specialist

Clyde & Co (International Law Firm)
05.2005 - 04.2007

Infrastructure Technical Lead

Bechtel (US Construction Company)
08.2002 - 06.2005

Higher National Diploma - Electronic Engineering

Thames Valley University

MCSE -

Microsoft

Citrix Certified Administrator -

Citrix

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