Liam Jones
Kingswinford,West Midlands
Summary
Transport planning and computer software. with a strong background in warehouse operations and hazardous materials handling. Adept at flexible time management and competent with hand and power tools. Committed to embracing new challenges to drive continuous improvement and operational excellence.
Overview
9
9
years of professional experience
4036
4036
years of post-secondary education
Work history
Logistics administrator
Certas Energy
kingswinford, Westmidlands
2024.06 - Current
- Improving inventory management with regular audits and stock updates.
- Arranging necessary customs paperwork for international deliveries.
- Resolving logistical issues promptly, minimising disruptions in operations.
- Familiarising myself with products to ensure correct transport for hazardous or fragile goods
- Overseeing daily checks on Forklifts/Reach trucks
- Liaising with customer service team to acquire key information when booking in deliveries to customers
- inputting data on spreadsheets and charts for the warehouse staff to see discrepancies and current performance
- Tracking shipments using advanced logistics software tools.
- planning/building loads for trailers to ensure space is used efficiently for greater volumes of product to reach customers
- Participating in logistics strategy meetings, offering insightful input.
Returns & Warranty
Handicare
Kingswinford, West Midlands
2022.10 - 2024.03
- Organised and categorised returned items efficiently.
- Assessed item conditions for reintegration into inventory.
- Conducted fault finding and investigations on products with significant issues.
- Utilised D365 for inputting and categorising items to streamline credit and debit processes.
- Executed quality control on incoming test parts utilised in repairs, ensuring reliability.
- Successfully delivered on tasks within tight deadlines.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Crew Member
McDonald's
Stourbridge, West Midlands
2018.10 - 2022.09
- Accommodated guests with food allergies or intolerances.
- Operated ovens, fryers and stoves safely.
- Completed cleaning and serving tasks to high-quality standards.
- Assisted in training new employees to aid overall team performance.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Participated in regular stock takes helping manage supplies efficiently.
Sales Assistant
West Midlands Motorcycles
Brierley Hill, West Midlands
2017.01 - 2017.04
- Maintained excellent customer satisfaction by going the extra mile.
- Engaged customers in conversation to offer helpful product and purchase support.
- Listened attentively to customer needs, enabling targeted care and support for optimal in-store experiences.
- Liaised with potential customers to determine needs and provide recommendations.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
GCSEs - English
Thorns Collegiate Academy
Brierley Hill, DUDGCSEs - Mathematics
Thorns Collegiate Academy
Brierley Hill, DUDGCSEs - Information Technology
Thorns Collegiate Academy
Brierley Hill, DUDGCSEs - Design & Technology
Thorns Collegiate Academy
Brierley Hill, DUDGCSEs - Science
Thorns Community College
Brierley Hill, Dudley 2016.04 -
NVQ Level 2 - Electrical installation
Dudley College of Technology
Dudley 2017.01 - 2018.06
Foundation Degree in Arts - Digital art and Design
Dudley College of Technology
Dudley, DUDSkills
- Quality Control
- Customer order preparation
- Payment, refund and exchange processing
- Computer knowledge
- Competent with hand and power tools
- Inventory software use
- Transportation knowledge
- Flexible time management
- Warehouse operations
- Hazardous materials handling
- Mechanical Knowledge
- Safety consciousness
Affiliations
- motorcycle mechanics/tuning
- computer building
- mountain biking
Timeline
Logistics administrator
Certas Energy
2024.06 - Current
Returns & Warranty
Handicare
2022.10 - 2024.03
Crew Member
McDonald's
2018.10 - 2022.09
NVQ Level 2 - Electrical installation
Dudley College of Technology
2017.01 - 2018.06
Sales Assistant
West Midlands Motorcycles
2017.01 - 2017.04
GCSEs - Science
Thorns Community College
2016.04 -
GCSEs - Mathematics
Thorns Collegiate Academy
GCSEs - Design & Technology
Thorns Collegiate Academy
GCSEs - English
Thorns Collegiate Academy
GCSEs - Information Technology
Thorns Collegiate Academy
Foundation Degree in Arts - Digital art and Design
Dudley College of Technology