LIAM CHADWICK
Royston,United Kingdom
Summary
Dedicated professional with a strong foundation in punctuality and professionalism. Proven ability to communicate effectively and adapt to changing environments. Exceptional problem-solving skills complemented by multitasking and time management expertise. Known for fostering teamwork and collaboration while maintaining a customer-oriented approach through proactive engagement.
Overview
4
4
years of professional experience
Work history
Customer support specialist
Mauvais Limited
Saint Ives, Cambridgeshire
2025.11 - Current
- Supported customer retention initiatives by maintaining proactive and consistent communication with clients, ensuring their needs were understood and addressed to enhance overall satisfaction.
- Resolved a wide range of customer queries efficiently and professionally, delivering clear, effective solutions while maintaining a high standard of service.
- Collaborated with internal departments to resolve operational and customer-related issues, while working alongside sales teams to identify and support upselling opportunities that added value for clients.
- Carried out structured follow-up processes to ensure full resolution of customer concerns, strengthening relationships and contributing to long-term customer loyalty.
- Utilised internal systems and tools, including Excel, to manage data, streamline processes, and improve overall workflow efficiency.
Lead Football coach
Tauranga City AFC
Tauranga
2025.04 - 2025.09
- Oversaw three teams while also managing and organising a football programme, I believe this demonstrates strong multitasking and time management skills.
- Developed exceptional punctuality and communication abilities, ensuring all runs smoothly throughout, and efficient delivery of deadlines.
- The role required balancing competing priorities, and maintaining a high level of professionalism in all interactions.
Student athlete
University of Wisconsin
Wisconsin, US
2024.08 - 2024.12
- Although my time in Wisconsin did not go exactly as planned, the six months I spent there significantly strengthened my communication skills.
- Through class discussions, group projects, and building new friendships, I developed the ability to engage confidently with others. Interacting with diverse classmates and professors from around the world also helped me adapt my communication style to suit different audiences.
Scholar
Cambridge United FC
Cambridge, UK
2022.01 - 2024.01
- My experience as a scholar at Cambridge United taught me the importance of teamwork and reliability, ensuring that colleagues can depend on me in any situation.
- It also highlighted the value of building trust and consistently performing to a high standard in high-pressure environments - skills that are essential in any setting, whether on the pitch or in the workplace.
Education
BTEC Level 3 Nationals - Sporting Excellence and Performance
Cambridge United FC
University of Wisconsin
MadisonGCSE's -
Bassingbourn Village College
Skills
- Punctuality and professionalism
- Effective communication
- Adaptability
- Problem solving
- Multitasking and time management
- Teamwork and collaboration
- Professional networking
- Creative thinking
- Patience under pressure
- Customer orientation
- Proactive engagement
Timeline
Customer support specialist
Mauvais Limited
2025.11 - Current
Lead Football coach
Tauranga City AFC
2025.04 - 2025.09
Student athlete
University of Wisconsin
2024.08 - 2024.12
Scholar
Cambridge United FC
2022.01 - 2024.01
University of Wisconsin
GCSE's -
Bassingbourn Village College
BTEC Level 3 Nationals - Sporting Excellence and Performance
Cambridge United FC