Zachariah Thompson

• Mastered use of internal software tools, improving work speed considerably.
• Delivered excellent service with timely problem resolution.
• Fostered positive relationships with customers using empathetic communication skills.
• Developed personalised solutions to ensure customer satisfaction at all times.

During my time as a hub operative and a hub Manager at Huboo, I have thoroughly acquainted myself with the various systems in place, designed to ensure smooth operation and have gained the following experience:

• Writing to clients in cases in a polite and understanding manner, while being concise.
• Operating Hub OS, WMS, Monday board, and the Sentinel system.
• Managing employees at the hub, agency, or in-house, and allocating roles to ensure smooth operations.
• Loaded and unloaded materials, adhering to health and safety guidelines.
• Maintained a clean and organised workspace, promoting a safe and efficient working environment.
• Utilised problem-solving skills to swiftly address and resolve operational issues.
• Understanding packing specifications of nearly every client in MorePlus Unit 2, and 3.
• The workforce required to tackle a given number on a hub, and specifically for hubs that may need more.

My role in CHS Tactical Ltd involved:

• Designing, programming, fixing bugs, and inventing features to facilitate the clients' needs.
• Holding weekly meetings to update the client on progress, discuss the route of the project, what they want, and what can be done.
• Showcasing the project at Air Force Base Benson in Oxford for a symposium, to be shown to various military personnel.
• Providing weekly detailed project reports to keep manager informed on milestones and updates.

My role in Immersive Business involved:

• Programming hardware to software functionality, features, and fixing bugs.
• Following an agile workflow.
• Running test sessions for testers.
• Attending and pitching into meetings, daily standups, and giving weekly reports on progress, changes, and blockers.
• Working to a brief with an end deadline, and shorter, self-set deadlines.
• Running risk assessments, adhering to them, and complying with relevant ethical protocols.
• Ensuring good communication throughout the different disciplines/departments to allow for quick and thorough progress.
• Communicating with clients regularly to facilitate their wants and must-haves for the project, and updating them on progress.
• Showcasing the project with the team and clients at the Goonhilly Earth Station 60th Birthday event, and Newquay Launcher 1 rocket launch.