Liah Parnham
Dubai,UAE
Summary
A dynamic, energetic leader with a proven track record as both a Service Manager and General Manager, I bring a blend of vibrant energy, exceptional communication skills, and a relentless drive to add value in everything I do. Known for creating an environment where teams thrive, I turn challenges into opportunities and lead by example with a spirit that’s just plain amazing. Hard-working and naturally talented at bringing out the best in people, I’m passionate about delivering outstanding service and making every workplace a place people truly love to be.
Overview
13
13
years of professional experience
Work history
Service manager
Masterclass Express
Dubai, UAE
02.2025 - 08.2025
- Established a positive work environment which promoted staff morale and productivity.
- Streamlined communication processes for improved team collaboration.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
- Established strong relationships for repeat business.
General manager
Automotion
Dubai, UAE
06.2024 - 02.2025
- Regularly reviewed performance data, driving continuous improvement efforts.
- Increased overall operational efficiency by implementing new management strategies.
- Fostered a high-performance culture, resulting in increased productivity.
- Successfully negotiated contracts with suppliers to reduce costs.
Service manager
EBC Express Auto Services
Dubai, UAE
04.2022 - 03.2024
- Develop & maintain positive customer relationships to ensure repeat business
- Strong understanding of automotive technology to relay information from customer to Service Technicians to ensure vehicle is repaired properly
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
- Provide complete accurate written cost estimate for repairs
- Work directly with customers to understand their needs. Provide Service Technicians with information required to provide excellent service
- Increased monthly revenue consecutively
- Ensure individual & company target is met
Sales manager
Roadlink
Middlesex, UK
12.2019 - 03.2022
- Updating logs of vehicles on site, purchased or sold and the
paperwork that accompanied those sales - Processing sales and dealing with clients face to face or over phone
and email correspondence - Elevated customer satisfaction ratings by resolving client and case
issues effectively - Managed daily operations within Roadlink office by supporting
continuous exceptional client satisfaction, feedback and ratings - Utilized effective upselling techniques to increase customer interest,
e.g Extendable Warranty's & GardX Products - Prioritized and followed up on critical leads to boost new customer onboarding.
Personal assistant
Events
Dubai, UAE
01.2019 - 11.2019
- Managing internal and external correspondence on behalf of senior
management - Processed mail, email and phone enquiries, minimizing correspondence backlogs
- Scheduling appointments, maintaining events calendar, and
sending reminders - Booking and arranging travel, transport and accommodation
Practice manager
Greenwood Veterinary Clinic
Middlesex, UK
06.2014 - 01.2019
- Oversees daily practice operations, including appointment
scheduling, billing procedures, debt collections, cleaning, security,
and occupational health and safety - Manages practice and department budgets
- Controls supply of medications and medical equipment
- Managed over 50 customer calls per day
Assistant
Film & TV
Pinewood, UK
06.2012 - 06.2014
- Answering phone calls and greeting visitors
- Keeping sets clean and tidy
- Assist in selection of props for shoot
- Support dressing sets
- Work behind scenes to ensure that production proceeds smoothly
Education
GCSE - .
Bishopshalt Secondary School
UK 08.2013 -
Skills
- Leadership & Team Management
- Problem-Solving & Critical Thinking
- Communication (Verbal & Written)
- Emotional Intelligence
- Project & Time Management
Timeline
Service manager
Masterclass Express
02.2025 - 08.2025
General manager
Automotion
06.2024 - 02.2025
Service manager
EBC Express Auto Services
04.2022 - 03.2024
Sales manager
Roadlink
12.2019 - 03.2022
Personal assistant
Events
01.2019 - 11.2019
Practice manager
Greenwood Veterinary Clinic
06.2014 - 01.2019
GCSE - .
Bishopshalt Secondary School
08.2013 -
Assistant
Film & TV
06.2012 - 06.2014