Summary
Overview
Work history
Education
Skills
Timeline
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Liah Parnham

Liah Parnham

Dubai,UAE

Summary

A dynamic, energetic leader with a proven track record as both a Service Manager and General Manager, I bring a blend of vibrant energy, exceptional communication skills, and a relentless drive to add value in everything I do. Known for creating an environment where teams thrive, I turn challenges into opportunities and lead by example with a spirit that’s just plain amazing. Hard-working and naturally talented at bringing out the best in people, I’m passionate about delivering outstanding service and making every workplace a place people truly love to be.

Overview

13
13
years of professional experience

Work history

Service manager

Masterclass Express
Dubai, UAE
02.2025 - 08.2025
  • Established a positive work environment which promoted staff morale and productivity.
  • Streamlined communication processes for improved team collaboration.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Applied positive customer service approach to increase satisfaction levels.
  • Carried out day-to-day duties accurately and efficiently.
  • Established strong relationships for repeat business.

General manager

Automotion
Dubai, UAE
06.2024 - 02.2025
  • Regularly reviewed performance data, driving continuous improvement efforts.
  • Increased overall operational efficiency by implementing new management strategies.
  • Fostered a high-performance culture, resulting in increased productivity.
  • Successfully negotiated contracts with suppliers to reduce costs.

Service manager

EBC Express Auto Services
Dubai, UAE
04.2022 - 03.2024
  • Develop & maintain positive customer relationships to ensure repeat business
  • Strong understanding of automotive technology to relay information from customer to Service Technicians to ensure vehicle is repaired properly
  • Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
  • Provide complete accurate written cost estimate for repairs
  • Work directly with customers to understand their needs. Provide Service Technicians with information required to provide excellent service
  • Increased monthly revenue consecutively
  • Ensure individual & company target is met

Sales manager

Roadlink
Middlesex, UK
12.2019 - 03.2022
  • Updating logs of vehicles on site, purchased or sold and the
    paperwork that accompanied those sales
  • Processing sales and dealing with clients face to face or over phone
    and email correspondence
  • Elevated customer satisfaction ratings by resolving client and case
    issues effectively
  • Managed daily operations within Roadlink office by supporting
    continuous exceptional client satisfaction, feedback and ratings
  • Utilized effective upselling techniques to increase customer interest,
    e.g Extendable Warranty's & GardX Products
  • Prioritized and followed up on critical leads to boost new customer onboarding.

Personal assistant

Events
Dubai, UAE
01.2019 - 11.2019
  • Managing internal and external correspondence on behalf of senior
    management
  • Processed mail, email and phone enquiries, minimizing correspondence backlogs
  • Scheduling appointments, maintaining events calendar, and
    sending reminders
  • Booking and arranging travel, transport and accommodation

Practice manager

Greenwood Veterinary Clinic
Middlesex, UK
06.2014 - 01.2019
  • Oversees daily practice operations, including appointment
    scheduling, billing procedures, debt collections, cleaning, security,
    and occupational health and safety
  • Manages practice and department budgets
  • Controls supply of medications and medical equipment
  • Managed over 50 customer calls per day

Assistant

Film & TV
Pinewood, UK
06.2012 - 06.2014
  • Answering phone calls and greeting visitors
  • Keeping sets clean and tidy
  • Assist in selection of props for shoot
  • Support dressing sets
  • Work behind scenes to ensure that production proceeds smoothly

Education

GCSE - .

Bishopshalt Secondary School
UK
08.2013 -

Skills

  • Leadership & Team Management
  • Problem-Solving & Critical Thinking
  • Communication (Verbal & Written)
  • Emotional Intelligence
  • Project & Time Management


Timeline

Service manager

Masterclass Express
02.2025 - 08.2025

General manager

Automotion
06.2024 - 02.2025

Service manager

EBC Express Auto Services
04.2022 - 03.2024

Sales manager

Roadlink
12.2019 - 03.2022

Personal assistant

Events
01.2019 - 11.2019

Practice manager

Greenwood Veterinary Clinic
06.2014 - 01.2019

GCSE - .

Bishopshalt Secondary School
08.2013 -

Assistant

Film & TV
06.2012 - 06.2014
Liah Parnham