Lia Khan
Newcastle upon Tyne
Summary
I am a personable individual with a strong ability to connect with customers and provide tailored solutions, demonstrating excellent communication and problem-solving skills. Proven track record in managing customer interactions and resolving issues with positive attitude. Committed to enhancing customer satisfaction and driving business growth through dedicated service and support.
Overview
4
4
years of professional experience
Work history
Customer advisor
Sitel UK
Newcastle upon Tyne, Newcastle upon Tyne
08.2024 - Current
- Collaborated with SITEL to deliver quality services for SSE energy business customers.
- Managed high volumes of incoming calls, ensuring efficient customer service operations.
- Resolved customer complaints effectively, preserving brand reputation.
- Escalated unresolved issues through appropriate channels to guarantee timely resolutions.
- Placed on email team to help manage backlog and fall in line with targets set by the client.
Customer service advisor
DVSA
Newcastle upon Tyne
07.2023 - 08.2024
- Resolved customer issues and complaints promptly, escalating complex matters as required.
- Managed inbound customer contacts through email and telephone efficiently.
- Addressed challenging enquiries with sound judgement and adherence to procedures.
- Supported promotion of DVSA's digital services to enhance customer experience.
- Delivered consistent service to both internal and external customers.
- Ensured accurate completion and recording of all administrative tasks.
- Participated actively in team meetings, contributing to staff engagement initiatives.
Retail sales associate
OFFICE Shoes
Newcastle upon Tyne
09.2022 - 06.2023
- Actively engaging with customers to understand their needs and preferences, while providing personalised assistance in selecting products that met their requirements.
- Addressing customer inquiries, concerns, and complaints in a prompt and professional manner.
- Operating the point-of-sale system to process sales transactions, including cash, credit/debit card payments and exchanges or returns.
- Facilitated smooth checkout process, reducing wait times for customers.
- Operated till systems correctly, ensuring accurate transactions.
- Conducted inventory checks to ensure stock accuracy.
- Dealt with returns, ensuring customer satisfaction.
Administrator
Marine Avenue Medical Centre
Newcastle upon Tyne
08.2021 - 09.2022
- Co-ordinated daily administration for doctors, staff, visitors, and patients.
- Delivered patient assistance through prompt and courteous calls and emails.
- Approved correspondence from doctors and hospital letters efficiently.
- Acted as liaison between doctors and nurses to enhance communication.
- Maintained comprehensive knowledge of practice policies and procedures.
- Addressed patient enquiries effectively, ensuring satisfaction.
- Organise medical boxes, samples and blood forms.
- Training new staff on the team.
Covid 19 Vaccination Marshal
NHS
Newcastle upon Tyne
06.2021 - 12.2021
- Facilitated orderly flow of individuals arriving for vaccination appointments, minimising congestion.
- Directed individuals to designated waiting areas, registration desks, and vaccination stations while enforcing social distancing.
- Enforced safety protocols to reduce COVID-19 transmission risk at vaccination site.
- Monitored individuals for adverse reactions post-vaccination and provided necessary medical attention.
- Recognised and responded to emergencies in accordance with established protocols.
- Ensured accessibility of vaccination services for individuals with disabilities or language barriers.
- Maintained vigilance to guarantee smooth operation of vaccination process.
Education
A-Levels -
Whitley Bay High School Sixth Form
09.2018 - 02.2022
A-Levels - Media studies, ICT
Whitley Bay High School Sixth Form
GCSEs - English Literature/Language
Whitley Bay High School
04.2001 -
GCSEs - Mathematics
Whitley Bay High School
GCSEs - Science
Whitley Bay High School
GCSEs - Business Studies
Whitley Bay High School
GCSEs - Textiles/ART
Whitley Bay High School
Skills
- Interpersonal skills
- Collaboration
- Problem solving
- Time management
- Diligence
- Initiative
- Adaptability
- Personability
- Quick learning
- Resilience
Timeline
Customer advisor
Sitel UK
08.2024 - Current
Customer service advisor
DVSA
07.2023 - 08.2024
Retail sales associate
OFFICE Shoes
09.2022 - 06.2023
Administrator
Marine Avenue Medical Centre
08.2021 - 09.2022
Covid 19 Vaccination Marshal
NHS
06.2021 - 12.2021
A-Levels -
Whitley Bay High School Sixth Form
09.2018 - 02.2022
GCSEs - English Literature/Language
Whitley Bay High School
04.2001 -
A-Levels - Media studies, ICT
Whitley Bay High School Sixth Form
GCSEs - Mathematics
Whitley Bay High School
GCSEs - Science
Whitley Bay High School
GCSEs - Business Studies
Whitley Bay High School
GCSEs - Textiles/ART
Whitley Bay High School
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