Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LEYLA MAE DILAVER

Kilmarnock,East Ayrshire

Summary

Driven theatre student eager to bring training to performance-driven opportunities. Excels in collaborative thought-sharing environments with a history of success in creative project support. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven professional with a background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within a growing company. A dedicated student seeking a flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support the team.

Overview

4
4
years of professional experience

Work History

Floor Staff Member

Arta
Glasgow, Glasgow City
11.2022 - 01.2023
  • Monitored cleanliness and operation of vending equipment, promptly reporting malfunctions for prompt resolution.
  • Prevented unauthorised access by verifying all tickets for authenticity on guest arrival.
  • Maintained guest safety, following food preparation protocols to ensure compliance with food safety laws.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Built lasting relationships with clients through customer service interactions.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Resolved customer complaints and processed issues with proactive problem-solving skills.
  • Participated in staff meetings to develop strategies for selling.

Children's Party Host

Take A Bow
kilmarnock , East Ayrshire
03.2021 - 09.2022
  • Welcomed and greeted guests.
  • Prepared all areas and facilities for up to 200 guests.
  • Responded to unforeseen circumstances during events, quickly thinking on feet and implementing practical solutions.
  • Ensured safe supervision of up to 100 children aged 0 to 18.
  • Drafted and sent invoices to collect client payments.
  • Worked with clients to plan party logistics and identify preferences.
  • Assisted with the closing of events by breaking down chairs, tables and buffet.
  • Coordinated music and lighting to match the event theme and drive enthusiasm.
  • Collaborated with industry professionals to maintain favourable partnerships with photographers, DJs and catering companies.
  • Received consistent word-of-mouth referrals and positive feedback from past clients.
  • Maintained control of parties at all times.

Dance Teacher

Take A Bow Kilmarnock
Kilmarnock, East Ayrshire
03.2019 - 09.2022
  • Set up the studio and returned space to its original state to promote timekeeping in a shared workspace.
  • Developed, planned and delivered a fun, safe and educational dance curriculum to students aged 3-18.
  • Utilised different styles of teaching to accommodate students of differing abilities.
  • Helped to increase participant confidence by leading guided demonstrations and facilitating controlled and free practice.
  • Cultivated a strong sense of teamwork, respect and support to encourage student commitment and participation levels.
  • Gave personalised feedback to help individuals improve performance and identify areas for further practice.

Education

Diploma of Higher Education - Musical theatre

Hamilton Theatre Arts
Glasgow, Glasgow City
09/2022 -

Skills

  • Self-motivated
  • Natural leader
  • Attentive listener
  • Excellent interpersonal skills
  • Problem solving
  • Strong communication
  • Outstanding customer service
  • Face-to-face selling
  • Target-driven
  • Money handling
  • Fashion and styling expertise
  • Superb time management

Languages

English
Native
Turkish
Intermediate

Timeline

Floor Staff Member

Arta
11.2022 - 01.2023

Children's Party Host

Take A Bow
03.2021 - 09.2022

Dance Teacher

Take A Bow Kilmarnock
03.2019 - 09.2022

Diploma of Higher Education - Musical theatre

Hamilton Theatre Arts
09/2022 -
LEYLA MAE DILAVER