Lexie-Jae Thompson

• Dealt with multiple tasks simultaneously whilst maintaining high-quality customer service.
• Demonstrated products effectively leading to increased sales.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Maintained customer satisfaction by efficiently handling queries and complaints.
• Assisted customers with product selection for best satisfaction.
• Created a welcoming store environment by maintaining clean and well-organised displays throughout day.
• Learnt about new products quickly, providing comprehensive guidance to customers and improving my own knowledge.
• Ensured stock replenishment in a timely manner to maintain product availability on department.
• Worked well among other members of the team and also independently.
• Helping customers to locate stock efficiently.
• Worked during peak hours.
• Labelled and priced stock using the printer and scanner machines in a timely manner to ensure new stock is available as soon as possible.

I volunteered for work experience at the Elisha House cafe for one week. During my time I:

• Took orders for the kitchen staff quickly and efficiently.
• Handled payments (cash and card), and adjusted to their POS system quickly.
• Prepared hot drinks using the coffee machine, including lattes, Americanos, cappuccinos etc.
• Served customers food and drink at the front of house and also delivered their food and drink to their table.
• Showed great customer service through greeting customers, and presenting as a friendly and approachable face.
• Assisted the kitchen staff by preparing small amounts of food, bringing dirty dishes into the kitchen, and washing them.
• Kept the cafe clean by sweeping the floors, mopping, clearing the tables and wiping them down alongside all other surfaces.
• Worked well alongside other staff members and engaged in friendly conversation.
• Represented my community.
• Received an excellent review from the catering lead.
• Engaged in friendly conversation with regular customers and also with residents of the adjoining rehab.

• Followed company guidelines for safe handling and storage of food items, minimizing risk of contamination.
• Closed and locked up the store very frequently, this included counting money, cashing in, and closing down the store for the evening
• Dealt with a variety of different customer types, making my experience varied and broader.
• Dealt with multiple orders at one time both in-store and online (Uber, JustEat) efficiently and during peak hours.
• Worked independently for a large majority of my shifts, meaning I have learnt to adapt to busy environments whilst working alone.
• Prepared customers sandwiches professionally to maintain customer satisfaction and also increase repeat business.
• Kept the store sanitized by sweeping, mopping, changing the bins, cleaning the coffee machine, and spraying down all surfaces and restaurant tables up to every hour.
• Prepared food including meats, vegetables, sauces and more to be put into cambro containers and served.
• Baked and prepared many goods such as breads, hash browns, cookies and many other sides.
• Handled cash transactions, ensuring accurate exchange and secure storage.
• Demonstrated product knowledge when advising customers on sandwich choices.
• Exhibited proficiency in using various kitchen equipment safely, reducing workplace accidents.
• Collaborated with other staff members efficiently to improve overall team performance.
• Kept track of inventory to avoid shortages during peak hours.
• Worked fast and accurately to meet customer needs and service goals.

I volunteered for an evening at my college. During this evening I:

• Provided hospitality for the guests by helping and answering any questions guests may have
• Serving food to guests and providing information of certain ingredients used in the food in case of dietary requirements.
• Being a friendly and approachable person
• Presented myself professionally
• Represented the college well by wearing the signature shirt and offering great service throughout the evening.
• Guided guests to certain parts of the college building upon their request.

• Worked collaboratively with the rest kitchen staff, fostering a positive working atmosphere.
• Sorted dishes before washing, increasing operational efficiency.
• Delivered clean and dry tableware for improved dining experience.
• Delivered food and drink to customers tables in a respectable and professional manner.