Lexi Hines
Lisburn
Summary
I am a hardworking and dedicated worker and I fully apply myself to every role and task given to me. I have engaged in many opportunities both paid and volunteering which have helped me to develop my skills in teamwork, communication, organisation and planning. I am keen to learn all environments and pick skills up quickly.
Overview
4
4
years of professional experience
Work history
Customer Advisor
B&Q
Sprucefield , Down
2022.04 - Current
- Assisted customers and staff with various issues related to in-store and online orders.
- Enhanced problem-solving skills through effective resolution of customer complaints.
- Collaborated with team members to develop strategies for addressing challenges.
- Conducted safety and audit checks throughout the store to ensure operational compliance.
- Provided technical assistance and support to colleagues when needed.
- Organised departmental tasks during periods of low management availability.
- Utilised various Microsoft Office programmes effectively to facilitate communication.
General assistant
Oakwood School and Assessment Centre
Saintfield, Newry Mourne and Down
2024.08 - 2025.06
- Supported young children from nursery age to primary 4 with additional needs and learning difficulties.
- Assisted in-class teams and collaborated with multi-disciplinary teams and allied health professionals.
- Provided comprehensive support in pastoral, educational, physical, social development, and personal care.
Holiday and Bank Staff
SEN Space Care and Respite Unit
Dunmurry, Belfast
2025.07 - Current
- Cared for and supported children from 2 years old within the early intervention program, the preschool program and within the summer scheme and afterschool services offered for key stage 1 and 2 as well as the new youth initiative.
- Worked with and care for children and individuals with varying needs and abilities across these age ranges to cater for their holistic needs and development.
- Worked in varying teams across the unit.
- Dealt with and supported various challenges and behaviour in prioritising the safety and wellbeing of the service users and other staff..
Education
GCSE’s and A-levels -
Wallace High School
Lisburn, Lisburn and Castlereagh 08/2017 - 06/2024
Skills
- Teamwork and collaboration
- Communication skills
- Microsoft Office proficiency
- Organizational skills
- Planning and strategy
- Makaton expertise
- Safeguarding knowledge and training
- Inclusive practices
References
References available upon request.
Timeline
Holiday and Bank Staff
SEN Space Care and Respite Unit
2025.07 - Current
General assistant
Oakwood School and Assessment Centre
2024.08 - 2025.06
Customer Advisor
B&Q
2022.04 - Current
GCSE’s and A-levels -
Wallace High School
08/2017 - 06/2024