SAHRA ALI
London,Brent
Summary
Offering strong communication and problem-solving abilities, with friendly and approachable demeanour. Knowledgeable about providing exceptional customer service and building positive relationships. Ready to use and develop skills in active listening, conflict resolution, and customer engagement in role.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Customer Advisor
H M REVENUE AND CUSTOMS - Debt Management
02.2025 - Current
- Followed up on unresolved debt cases, ensuring that proper action was taken in line with legal and regulatory frameworks.
- Provided support and guidance for customers experiencing financial hardship, including offering alternative payment solutions or temporary suspension of payments.
- Assessed financial situations to determine appropriate payment plans and negotiated affordable instalment agreements in line with HMRC policies.
- Collaborated with internal teams and external agencies to resolve complex cases, ensuring effective communication and resolution of debt-related issues.
Customer Advisor
Brookstreet (HMRC Workers) - Self Assessment
08.2024 - 02.2025
- Worked effectively in a team environment, sharing insights and strategies to improve overall service delivery.
- Met or exceeded performance targets for call handling time, customer satisfaction, and case resolution.
- Utilised HMRC systems and databases to track cases, update customer records, and process self-assessment applications.
- Managed a high volume of inbound calls and online queries, maintaining a high level of customer satisfaction and professionalism.
Teaching Assistant
Netley Primary School & Centre for Autism
02.2023 - 03.2024
- Worked with children of various ages and special needs, providing a supportive and inclusive learning environment.
- Collaborated with teachers and external agencies to ensure the best outcomes for children.
- Developed strong communication, empathy, and patience skills.
- Assisted in day-to-day activities, adapting to diverse learning needs.
Administrator
CrowDoing
05.2022 - 02.2023
- Increased efficiency of document retrieval with a well-organised filing system.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Organised important company meetings, leading to improved communication across departments.
- Recorded key milestones and maintained progress journals for individual children.
Mentor & Youth Transition Coach
CrowdDoing
03.2020 - 05.2022
- Co-designed and delivered individual and group workshops (14–18) focused on emotional resilience, self-advocacy, and future planning.
- Collaborated with schools, families, and local services to support transitions into further education, training, or employment.
- Maintained clear progress logs and action plans, ensuring accurate records and continuity across stakeholders.
Classroom Assistant
Paddington Academy
01.2020 - 03.2020
- Assisted in teaching Year 10 students in subjects including Maths, English, and Science.
- Provided support to students in small groups and one-on-one.
- Gained insight into teaching practices and built strong relationships with both students and staff.
Education
BA (Hons) - Education
Brunel University
01.2017 - 01.2020
Extended Health & Social Care
Paddington Academy Sixth Form
01.2014 - 01.2016
Skills
- Child Development & Early Years Education
- Classroom Management
- Communication & Empathy
- Teamwork & Collaboration
- Conflict Resolution
- First Aid & Health and Safety
Timeline
Customer Advisor
H M REVENUE AND CUSTOMS - Debt Management
02.2025 - Current
Customer Advisor
Brookstreet (HMRC Workers) - Self Assessment
08.2024 - 02.2025
Teaching Assistant
Netley Primary School & Centre for Autism
02.2023 - 03.2024
Administrator
CrowDoing
05.2022 - 02.2023
Mentor & Youth Transition Coach
CrowdDoing
03.2020 - 05.2022
Classroom Assistant
Paddington Academy
01.2020 - 03.2020
BA (Hons) - Education
Brunel University
01.2017 - 01.2020
Extended Health & Social Care
Paddington Academy Sixth Form
01.2014 - 01.2016