Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Lewys Davies

Denbigh, Denbighshire,Wales

Summary

Dedicated professional with expertise in customer service, food preparation, and complaint handling and resolution. Demonstrates exceptional communication skills and is calm under pressure, coupled with patience and understanding to effectively address customer needs. Committed to enhancing customer satisfaction through efficient service delivery and problem-solving skills.

Overview

2
2
years of professional experience
3996
3996
years of post-secondary education

Work history

Partner

Utility Warehouse
Denbigh, Denbighshire
05.2025 - Current
  • Helped customers bundle essential services (energy, broadband, mobile, insurance) into one streamlined bill, making complex processes simple and stress-free.
  • Built strong, trust-based relationships through clear communication and a friendly, professional approach.
  • Explained product options clearly and honestly, tailoring solutions to meet individual customer needs.
  • Managed customer enquiries and concerns with patience and efficiency, ensuring satisfaction and retention.
  • Maintained a high level of self-organisation while balancing multiple customer accounts and follow-ups.
  • Worked independently and as part of a supportive team network to achieve sales targets and provide quality service.
  • Demonstrated persistence and resilience in a results-driven environment.
  • Adapted quickly to changing product offers, pricing, and promotions, ensuring knowledge is up to date to support customers effectively.
  • Delivered consistently high standards of service, with a focus on accuracy, efficiency, and customer care.

Catering Assistant

Midshire Signature Services
Denbigh, Denbighshire
06.2023 - 03.2025
  • Served food and beverages to over 70 dining guests with outstanding customer service to ensure positive experiences.
  • Excelled in communication while dealing with various residents
  • Demonstrated patience when handling food orders.
  • Maintained clean, organised kitchen and storage areas in line with strict hygiene and presentation standards, whilst adhering to health and safety regulations.
  • Assisted with stock rotation and monitoring supply levels to prevent shortages and ensure smooth operations.
  • Responded professionally and kindly to enquiries or special requests, using strong interpersonal skills.
  • Consistently reliable and punctual, with a strong work ethic and sense of responsibility.

Education

A-Levels -

Ysgol Bryn Hyfryd
Ruthin, Denbighshire
09/2023 - 06.2025

GCSEs -

Ysgol Glan Clwyd
St Asaph, Denbighshire
09/2018 - 06/2023

Skills

  • Customer service
  • Food preparation
  • Complaint handling and resolution
  • Calm under pressure
  • Patience and understanding

Languages

English
Native
Welsh
Fluent

Affiliations

  • Running
  • Research Analysis
  • Environmental Discussions

Timeline

Partner

Utility Warehouse
05.2025 - Current

Catering Assistant

Midshire Signature Services
06.2023 - 03.2025

A-Levels -

Ysgol Bryn Hyfryd
09/2023 - 06.2025

GCSEs -

Ysgol Glan Clwyd
09/2018 - 06/2023

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Lewys Davies