Lewys Davies
Denbigh, Denbighshire,Wales
Summary
Dedicated professional with expertise in customer service, food preparation, and complaint handling and resolution. Demonstrates exceptional communication skills and is calm under pressure, coupled with patience and understanding to effectively address customer needs. Committed to enhancing customer satisfaction through efficient service delivery and problem-solving skills.
Overview
2
2
years of professional experience
3996
3996
years of post-secondary education
Work history
Partner
Utility Warehouse
Denbigh, Denbighshire
05.2025 - Current
- Helped customers bundle essential services (energy, broadband, mobile, insurance) into one streamlined bill, making complex processes simple and stress-free.
- Built strong, trust-based relationships through clear communication and a friendly, professional approach.
- Explained product options clearly and honestly, tailoring solutions to meet individual customer needs.
- Managed customer enquiries and concerns with patience and efficiency, ensuring satisfaction and retention.
- Maintained a high level of self-organisation while balancing multiple customer accounts and follow-ups.
- Worked independently and as part of a supportive team network to achieve sales targets and provide quality service.
- Demonstrated persistence and resilience in a results-driven environment.
- Adapted quickly to changing product offers, pricing, and promotions, ensuring knowledge is up to date to support customers effectively.
- Delivered consistently high standards of service, with a focus on accuracy, efficiency, and customer care.
Catering Assistant
Midshire Signature Services
Denbigh, Denbighshire
06.2023 - 03.2025
- Served food and beverages to over 70 dining guests with outstanding customer service to ensure positive experiences.
- Excelled in communication while dealing with various residents
- Demonstrated patience when handling food orders.
- Maintained clean, organised kitchen and storage areas in line with strict hygiene and presentation standards, whilst adhering to health and safety regulations.
- Assisted with stock rotation and monitoring supply levels to prevent shortages and ensure smooth operations.
- Responded professionally and kindly to enquiries or special requests, using strong interpersonal skills.
- Consistently reliable and punctual, with a strong work ethic and sense of responsibility.
Education
A-Levels -
Ysgol Bryn Hyfryd
Ruthin, Denbighshire 09/2023 - 06.2025
GCSEs -
Ysgol Glan Clwyd
St Asaph, Denbighshire 09/2018 - 06/2023
Skills
- Customer service
- Food preparation
- Complaint handling and resolution
- Calm under pressure
- Patience and understanding
Languages
English
Native
Welsh
Fluent
Affiliations
- Running
- Research Analysis
- Environmental Discussions
Timeline
Partner
Utility Warehouse
05.2025 - Current
Catering Assistant
Midshire Signature Services
06.2023 - 03.2025
A-Levels -
Ysgol Bryn Hyfryd
09/2023 - 06.2025
GCSEs -
Ysgol Glan Clwyd
09/2018 - 06/2023
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