Lewis Stock
Southampton,Hampshire
Summary
Diligent Contracts Manager skilled in negotiation and contractual requirements. Liaises between clients and internal teams to overcome objections and define terms of service. Exceptional record of client satisfaction and loyalty.
Overview
16
16
years of professional experience
Work history
Contracts manager
Expert property care
Farnborough, Hampshire
2022.12 - Current
- Provided advice to gracefully handle and de-escalate conflict.
- Structured legal information to help increase awareness and understanding.
- Negotiated new and existing provider contracts per agreed processes, meeting organisation priorities.
- Observed official policies and procedures to be fully compliant.
- Drafted and negotiated third party sub-contracts to ensure appropriate legal backout, including service levels and monitoring, was in place.
- Investigated cases to reach resolution or conclusion.
- Coordinated smooth property transfers by organising paperwork and keeping to tight deadlines.
- Coached and mentored junior employees, delivering guidance and building strong, capable teams.
- Understood and delivered contracts within agreed conditions and timeframes.
- Reported on site costs and quality and quantity of project output.
- Recruited, developed and motivated new hires, expertly building and managing dedicated team of staff.
- Worked on up to 50 projects simultaneously.
- Proposed innovative business solutions to preserve and expand business opportunities.
- Developed cost-effective solutions to mitigate contractual risks.
- Built and sustained strong professional relationships with key stakeholders.
- Conducted site surveys, visits and inspections ahead of deadlines.
- Placed and managed subcontractor orders based on project needs.
- Responded to time-sensitive queries quickly for fast resolution.
- Oversaw daily operations and contract management for site teams.
- Successfully delivered on tasks within tight deadlines.
- Applied positive customer service approach to increase satisfaction levels.
- Initiated and maintained robust relationships with contractors and suppliers for successful collaboration.
- Performed site visits to gauge developments and assess activity.
Contracts manager
House and home services
Southampton, Hampshire
2017.01 - 2022.12
- Conducted cost analysis and estimation, providing accurate assessments for project planning.
- Analysed jobs to verify accuracy of estimating standards for adherence to industry benchmarks.
- Measured projects against specified requirements for precise results.
- Presented findings and provided information to clients.
- Planned and performed aerial photographic surveys to collect data in form of imagery.
- Initiated and maintained robust relationships with contractors and suppliers for successful collaboration.
- Performed site visits to gauge developments and assess activity.
- Worked with clients and stakeholders to understand project requirements and specifications.
- Oversaw daily operations and contract management for site teams.
- Placed and managed subcontractor orders based on project needs.
Project manager
Solent build
Southampton, Hampshire
2014.02 - 2017.01
- Managed workforce planning, compiling information for informed decision-making.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Updated databases with current client, contract and service agreements.
- Mentored employees to maximise development potential.
- Managed scope content, informing stakeholders of project scope and change implications.
- Monitored project spending and compiled budgets to develop business use cases.
- Delivered products and services in line with agreed arrangements and contracts.
- Managed contract negotiations between clients, seeking mutually beneficial outcomes.
- Established and nurtured key business contacts to maximise client exposure.
- Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
Builder
J Stock Building
Portsmouth, Hampshire
2008.03 - 2014.02
- Offered multi-trade services for house building projects.
- Met construction project deadlines through committed teamwork.
- Recorded and documented work activities and deliveries promptly.
- Carried out work at heights using ladders, scaffolding and worked in confined spaces, following all safety procedures.
- Ordered construction materials to exact project requirements.
- Coordinated specialist subcontractors to achieve building finishing works within construction deadlines.
- Prepped and cleaned construction areas at start and end of working day.
- Looked after tools, materials and equipment, making available for use when required.
- Assessed completed works for quality and compliance.
- Repaired faulty structures for improved building security and stability.
- Informed customers of work progress, expected completion times and potential delays.
Skills
Asbestos Awareness cert
Microsoft office
Project management
Scheduling
Superstructure repairs
Drone surveys
First aid
Driving licence
Timeline
Contracts manager
Expert property care
2022.12 - Current
Contracts manager
House and home services
2017.01 - 2022.12
Project manager
Solent build
2014.02 - 2017.01
Builder
J Stock Building
2008.03 - 2014.02