A highly adaptable professional with strong digital skills and excellent communication abilities. Demonstrates a positive disposition and determination to complete tasks efficiently. Known for being a fast learner, eager to acquire new skills, and willing to undertake out-of-hours training. A team player who is approachable and well-spoken, with a keen ability to follow instructions and contribute effectively to training and development initiatives.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Work history
Builder's labourer
I have experience as a builder's labourer, this involved renovating high end properties, I learned various skills including, working in a new team, following instructions from the manager, lone working and hand skills. We worked closely with the customers to ensure all their needs were met and ensured we kept a safe and clean site.
I have also had work experience working within the telecoms sector, I worked alongside an area manager in his day-to-day duties. This included site visits to engineers, liaising with customers, which gave me a good understanding of good customer service with the public, ensured all health and safety practices were followed and that all engineers were working to the highest quality standards.
Customer service representative
Openreach
sunderland, Tyne and Wear
2025.07 - 2025.08
Provided top-notch support for increased customer satisfaction.
Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Assisted customers in making informed decisions by providing detailed product information.
Contributed towards achieving store targets whilst ensuring adherence to service standards.
Developed strong relationships with customers fostering brand loyalty and repeat business.
Improved customer satisfaction by effectively handling complaints and inquiries.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
GCSE - Mathematics, English
Kepier Academy
Skills
Digital skills
Fast learner with digital apps and software
Excellent communication
Well spoken
Can follow instructions well
A team player who is easygoing and approachable
Training and Development
I am eager and willing to learn new skills
I'm happy to take out of hours training
Very determined to complete a set task
Positive disposition
Customer service skills
Patient attitude
Problem-solving
Affiliations
I take time to workout in the gym 4 days every week
I like walks in nature
I like spending time with friends
I like helping people
I love making people happy
I play games from time to time
Organising even if its pointless i just like feeling organised
