Lewis Ly

Worked in Serpentine Bar & Kitchen temporarily. In my role, I created an uplifting and welcoming atmosphere for customers delivering excellent communication and upholding a pristine clean presentation on tables with the commitment to excellent customer service.

Served as a Cashier at Wembley Stadium for high-profile events including the Capital Summertime Ball 2022 and the Ed Sheeran Concert, in collaboration with Kingdom of Sweets. Managed transactions with precision and efficiency, ensuring seamless payment processing and contributing to the success of these major gatherings.

Additionally, played a key role in responsibly serving alcohol, adhering to all legal regulations and upholding the highest standards of customer service and safety.

Engaged as an essential team member during the Wide Awake & City Splash Festival hosted at Brockwell Park. Skillfully managed a range of customer-centric responsibilities, including alcohol service, meticulous ID verification under the Challenge 25 protocol, and the artful preparation of drinks and cocktails. My dedication to ensuring a seamless and enjoyable experience for attendees contributed to the overall success of these vibrant events.

• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
• Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
• Collected, washed and put away glassware between guests.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Input orders into register, calculated bills and collected payments.
• Served guests spirits, lagers and stouts at bar.
• Maintained bar stocks, replenishing daily as necessary.
• Prepared for closing by cleaning bar area and announcing last orders.
• Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.

I contributed my services during the CommonWealth Games Cycling 2022 hosted at the Lee Valley Velo Park. In this capacity, I undertook responsibilities such as guiding the public and spectators, as well as executing essential safety protocols to ensure the well-being of all attendees.