Lewis Harding
Banbury,Oxfordshire
Summary
I am an experienced Duty Manager with high standards, leadership skills and knack for problem-solving. i can enhanced team productivity and customer satisfaction through proactive management, planning and clear communication. I have successfully improved operational efficiency by filling in roles and gaps in the team and fostered positive work environment, leading to higher staff morale and customer retention.
I am energetic and enthusiastic at work with 3 years of experience in fast-paced environments. I have excellent attention to detail, listening to guests requests and meeting their expectations leading to customer satifaction. Bringing my energy into work and communicating effectively with team members and guests to boost morale and provide a great experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty manager
The Bar Company Cheltenhsm LTD
Cheltenham, Gloucestershire
01.2024 - Current
- Handled complaints professionally, leading to customer satisfaction with prompt problem resolution.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Conducted training sessions for new employees, enhancing team competence.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Delivered excellent customer service through effective communication skills.
- Opening Venues in the morning, cleaning thoroughly to the company stanndars and preparing the venue for opening.
- Bringing passion and energty to the team, bringing up the morale.
Kitchen Porter
The George Inn
Banbury, Oxfordshire
08.2020 - 06.2022
- Meet hygiene and food regulations.
- Communicate with the team to deliver fast service.
- Clean dishes and workspaces to the highest standard.
- Close down the kitchen at the end of the day.
- Communicate clearly with hot or sharp object to ensure a safe working environment.
Education
Bachelor of Arts - Games Art
University of Gloucestershire
Cheltenham 09.2023 -
Diploma of Higher Education - Games Development
Banbury and Bicester College
Banbury, Oxfordshire 09.2021 - 07.2023
Skills
- Organisation Skills using Trello
- Customer Service
- Clean and optimised topology
- Aestheitc Models and Texture
- Collaboration in a team
- Meeting Standards
Accomplishments
Most Improved Cadet Award (Dec 2018)
Promotion to Lance Corplral (Oct 2019)
Cornel Hordle Cup Award
Work Promotion to Duty manager(Nov 2024)
Certification
St Johns Youth First aid Course
Heart Start Course
Timeline
Duty manager
The Bar Company Cheltenhsm LTD
01.2024 - Current
Bachelor of Arts - Games Art
University of Gloucestershire
09.2023 -
Diploma of Higher Education - Games Development
Banbury and Bicester College
09.2021 - 07.2023
Kitchen Porter
The George Inn
08.2020 - 06.2022
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