Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Lewis Costelloe

Liverpool,Merseyside

Summary

Sales-driven professional with a strong foundation in customer service and communication. Loyal employee which demonstrates impeccable punctuality and a dedicated team player who is proactive and hands-on in task completion. An innovative individual which possesses leadership skills, and a proven ability to solve problems efficiently. A quick learner committed to delivering exceptional results and driving business success through confident and hardworking approaches.

Dynamic employee proficient in strong communication and customer service skills. Establishes solutions to problems and applies extensive analytical knowledge to findings. Adept at establishing customer relations, delegating tasks efficiently and maintaining an astounding work ethic.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work history

Important Person

Greggs
Liverpool, UK
06.2022 - 07.2025
  • Currently work as a Senior team member, the main role is working on the tills which utilises impeccable customer service in order to handle high pressure situations.
  • Furthermore, when management levels are low this requires stepping up and supervising the shift which involves professionally opening and closing shifts and delegating tasks to make best use of individuals' skills.
  • To increase sales I've built strong relationships with regular customers and listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Built strong relationships across all levels in organisation fostering high sense of unity and shared purpose.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.

Crew Member

Pizza Hut
Liverpool, UK
01.2022 - 05.2022
  • Worked as a crew member, which involved me working behind the bar, also as a waiter in the restaurant, where I was required to have impeccable communication and customer service skills.
  • Supported store goals by maximising sales opportunities and providing great quality service.
  • Delivered consistent high-quality service contributing to the positive reputation of our establishment.
  • Implemented promotional strategies to attract more customers during off-peak hours.

Crew Member

McDonald’s
Colne, UK
05.2021 - 09.2021
  • Worked as a crew member at McDonald’s which involved three main roles including customer service, product preparation and quality and cleanliness and hygiene.
  • Attended to customers with not only fast but friendly and accurate service.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care, ultimately enhancing my customer service.

Staff Member

Hemingway Car and Commercial
Barnoldswick
07.2018 - 07.2019
  • Processed incoming parcel by maintaining high levels of accuracy with thorough cross-checking of parcel labels.
  • Streamlined parcel processing by maintaining a clean and organised workspace.
  • Processed high-volume shipments to meet productivity targets through conducting thorough quality checks to verify parcels were correctly handled and stored to task specifications.
  • Improved customer relations by promptly addressing queries and concerns as customers arrived in the garage.

Education

BA (Hons) - Sport Business

Liverpool John Moore’s University
09.2021 - 05.2024

Extended diploma - Business

Nelson And Colne College
09.2019 - 05.2021

GCSE -

West Craven High School
Barnoldswick, Lancashire
09.2014 - 06.2019

Skills

  • Confident
  • Hardworking
  • Customer service
  • Communication
  • Leadership skills
  • Impeccable punctuality
  • Quick learner
  • Problem solving
  • Sales driven

Custom

  • Playing football
  • Attending Liverpool games
  • Socialising with friends and family
  • Going to the gym
  • Keeping fit

Affiliations

  • Self growth - Working out.
  • Playing Sports.
  • Socialising with friends and family.

Timeline

Important Person

Greggs
06.2022 - 07.2025

Crew Member

Pizza Hut
01.2022 - 05.2022

BA (Hons) - Sport Business

Liverpool John Moore’s University
09.2021 - 05.2024

Crew Member

McDonald’s
05.2021 - 09.2021

Extended diploma - Business

Nelson And Colne College
09.2019 - 05.2021

Staff Member

Hemingway Car and Commercial
07.2018 - 07.2019

GCSE -

West Craven High School
09.2014 - 06.2019

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Lewis Costelloe