Knowledgeable and dedicated Administrative Officer professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing report with clients. Motivated to maintain customers satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationship, cultivating partnerships, and growing business. Conscientious about managing customers concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments and expertise in accurately completing complex paperwork to support customers needs.
Hi, I’m
Letícia Santana
Summary
Work History
Lex AutoleaseManchester, UK
Lloyds Advisor
06.2021 - Current
Job overview
- Customer support throughout credit score and finance advisory
- Recorded and processed customer data accurately, employing attention to detail to ensure error-free information
- Informed new customers on up-to-date credit terms and conditions.
- Reply to customer emails and inquiries, motor finance and leasing corporate customer service back office
- Performed in-depth product research to answer and resolve complex customer questions
- Responded quickly to email and live chat requests, offering prompt solutions to maintain customer satisfaction
- Offered current, accurate advice on optional solutions for concerns.
- Conducted credit checks and monitored credit alerts.
King´s College HospitalDenmark Hill, UK
Facilities Assistant
11.2020 - 06.2021
Job overview
- Formulated comprehensive risk management plans to increase the safety and well-being of the mining team of 8
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Safely stored cleaning solutions, equipment, and chemicals.
- Monitored cleaning supplies and ordered more when necessary.
- Reported breakages to supervisor.
- Resource allocation
- Determined, implemented, and monitored mining strategies ensuring alignment with a business plan, objective, and production
- Risk management plans
Play Padel, Portugal
Data Administrator
09.2019 - 09.2020
Job overview
- Communicate with shoppers regarding account access, verification codes, meetings, and my
- Quality Checking follow up which involves collecting additional information
- Developed, managed, and tested database back-up and recovery plans
- Supported the database backups, high availability, disaster recovery processes and updated existing documentation to reflect current and future changes to operating procedures
- Execute data-entry projects and other office tasks as provided
- Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information, and naming conventions
- Considered both back-end organization of data and front-end accessibility for end-users.
Education
Coursera Online
Data Analysis; AI; Internet thingsGoogle Data Analytics Professional Certificate
01.2023
University Overview
- Gain an immersive understanding of the practices and processes used by a junior or associate data analyst in their day-to-day job.
- Learn key analytical skills (data cleaning, analysis, & visualization) and tools (spreadsheets, SQL, R programming, Tableau).
- Understand how to clean and organize data for analysis, and complete analysis and calculations using spreadsheets, SQL and R programming.
- Learn how to visualize and present data findings in dashboards, presentations and commonly used visualization platforms.
Formação Profissional e Desenvolvimento PessoalPortugal
Master of Business Administration from Business Administration
09.2020 - 06.2022
University Overview
Instituto de Ciências Sociais e Políticas
Bachelor of Arts from Business Public Administration
09.2016 - 01.2020
University Overview
GPA: 2.1
Skills
- Communication skills
- Data analyst
- Time management
- Extensive Knowledge
- Microsoft Word, Power Point
- Power BI
- SPSS
- Inventory Management
- Problem-solving skills
- Self-motivated
- Team player
- Exemplary customer service
- Data entry
Languages
Portuguese
Native
English
Fluent
Spanish
Upper intermediate
Timeline
Coursera
Data Analysis; AI; Internet thingsGoogle Data Analytics Professional Certificate
01.2023
Lloyds Advisor
Lex Autolease
06.2021 - Current
Facilities Assistant
King´s College Hospital
11.2020 - 06.2021
Formação Profissional e Desenvolvimento Pessoal
Master of Business Administration from Business Administration
09.2020 - 06.2022
Data Administrator
Play Padel
09.2019 - 09.2020
Instituto de Ciências Sociais e Políticas
Bachelor of Arts from Business Public Administration
09.2016 - 01.2020
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