Mehdi Rafiee
Summary
Over a decade of experience in international trade , procurement, and commercial management in Iran across the Middle East, Europe, and Asia.
Proficient in UK banking compliance, including KYC, FCA, and AML regulations.
Volunteer English as a Foreign Language Instructor at International Meeting Point (IMP), Belfast, Northern Ireland,UK.
Teaching experience in international business, as well as Incoterms, and international logistics compliance (FIATA) courses, delivered at academic institutions in Iran.
Taught general and specialised English for managers at Payam Noor University (PNU) of Najafabad, and English as foreign Language (EFL) in Private institute.
Teaching experience in IT and network systems modules for the Ministry of Culture and Guidance in Brojen City.
Overview
2026
2026
years of professional experience
1
1
Certification
Work history
Lloyds Banking Group Fraud Advisor
Concentrix Co,
Belfast, Northern Ireland, UK
02.2025 - 12.2025
- Managed Fraud Detection & Prevention: Monitor transactions for suspicious activities, use fraud detection systems, and advise customers on fraud prevention
- Investigation & Resolution: Handle fraud claims, conduct investigations, collaborate with law enforcement, and assist in recovering lost funds.
- Providing financial education to customers via phone, ensuring compliance with KYC protocols
- Ensuring customer and bank safety by adhering to AML (Anti-Money Laundering) and FCA (Financial Conduct Authority) guidelines and protocol
Customer Service Chat Advisor
Bank of Santander
Belfast, Northern Ireland, UK
05.2024 - 12.2024
- Providing general and financial support to customers via webchat, ensuring compliance with KYC protocols.
- Assisting customers with transactions, overdrafts, credit inquiries, interest rates, and technical issues.
- Ensuring customer and bank safety by adhering to AML and FCA guidelines and protocols
- Updating customer records and guiding them on using mobile and online banking platforms.
Bank of Ireland Customer Service Advisor-Part Time
HCL Tech Co,
Belfast, Northern Ireland, UK
05.2022 - 12.2022
- Provided approximately 1000 inbound call services to BOI customers worldwide ensuring compliance with KYC protocols
- Verified customer identities in accordance with BOI protocols using various software packages
- Assisted customers in setting up BOI 365 online banking and mobile app registration• Resolved security-related issues, including transaction problems on Debit/Credit cards, mobile activation, account unblocking
- Security PIN issuance/reset, and addressed general queries related to online banking
Foreign Procurement Manager
Robina Bazar Co,
Esfahan, Iran
02.2020 - 01.2022
- Achievements: Importation of thermometers and blood pressure equipment, infusion sets, scalp veins, micro sets with burette (100cc), IV cannulas, zinc oxide adhesive plasters, non-woven plasters, surgical gloves, and nitrile and vinyl gloves from China and India.
Managing Director Consultant-Part Time
Shirin Part Iranian Food Industry FMG, (AMOON)
Tehran, Iran
02.2017 - 11.2020
- Achievements: Importation of raw materials in food industry such as colouring powder (Annatto powder) and gelatine sheets from France.
- Exportation of various products in food industry, including meat coatings, breadcrumbs, crunchy rusks, croton, jelly powder, cake powder, and semi-ready desserts, to markets of Iraq, Armenia, and Azerbaijan and Afghanistan.
Procurement Manager
Iran Shoraka Manufacture
Tehran, Iran
10.2017 - 05.2019
- Achievements: Importation of chemical pigments/florescent powders used in Ink and printing industry from Germany, China, India, and South Korea.
Foreign Procurement Supervisor
MABNA Group, (MPDC Co,)
Tehran, Iran
10.2015 - 09.2017
- Achievements: Importation of petrochemical supplies such various Catalyst and Lithium Bromide for well-known Iranian petrochemical companies, from China and India.
- Importation of Odorant Gas for National Iranian Oil Company (NIOC) from France.
- Importation of heating and cooling systems (HVAC) and their spare parts used in industrial and residential appliances.
- Importation of smart building management system (BMS) appliances and accessories from Sweden and Germany.
- Exportation of Paraffin wax to India (manufactured by Amirkabir Petrochemical Refinery).
• Volunteer English as a Foreign Language Teacher
International Meeting Point (IMP)
Belfast
11.2025 - Current
• Specialised English Lecturer for Managers
Payam Noor University (PNU)
, Esfahan, Iran
2009 - 2012
Commercial English Instructor
Esfahan Institute
, Esfahan, Iran
2009 - 2010
English as a Foreign Language Instructor
Institutes in Esfahan & Tehran
, Esfahan And Tehran, Iran
2005 - 2009
Incoterms and Int Trade Instructorn
Chamber of Commerce
, Esfahan, Iran
2005 - 2006
• ITC & Computer Network Instructor
Municipality & Ministry of Culture of Esfahan
, Esfahan, Iran
2004 - 2005
Education
Master of Business Administration - MBA
University of Ulster
Belfast, Northern Ireland, UK 01/2022 - 09/2023
Master of Business Administration - MBA
Moshaveran Business School
Tehran, Iran 09/2011 - 09/2012
Bachelor of Arts - English Langauge Translation
Payam Noor University
Esfahan, Iran 09/2006 - 09/2009
Skills
- International trade compliance (Incoterms, FIATA)
- Banking compliance aligned with KYC, FCA, AML, and customer service
- Global procurement and supply chain
- Market strategy and analysis
- Academic research and writing
- AI tools and Python program
Certification
• Open College Network Northern Ireland (OCN) Level 4 Community Interpreter for public and private sectors, Diversity NI, 2025, Belfast (Awarded £650 Scholarship)
• Moving Goods Into & Out of Northern Ireland - UK Chartered Institute of Export & International Trade, 2024, Belfast (Awarded £400 Scholarship)
• Professional training in banking compliance, customer service and fraud detection , Belfast, 2024
• English Language Teaching Training Course (TTC) Certification, Gostaresh Modiriate Tehran Institute,
Tehran, Iran, 2014
• Import and export regulation and contracts training course, Tehran Chamber of Commerce Industries, Mine and Agriculture, 2013
• Human Resource Empowerment Conference, Iranian Foundation for Human Resource Empowerment
Organization, Tehran, Iran, 2010
• Supervising Principal Management Certification, Soroush Strategic Studies and Technology Institute,
Tehran, Iran, 2010
• Microsoft Certified Systems Engineer (MCSE) 2003 Certification, Apadana Informatic Institute, Esfahan, Iran, 2005
Timeline
• Volunteer English as a Foreign Language Teacher
International Meeting Point (IMP)
11.2025 - Current
Lloyds Banking Group Fraud Advisor
Concentrix Co,
02.2025 - 12.2025
Customer Service Chat Advisor
Bank of Santander
05.2024 - 12.2024
Bank of Ireland Customer Service Advisor-Part Time
HCL Tech Co,
05.2022 - 12.2022
Foreign Procurement Manager
Robina Bazar Co,
02.2020 - 01.2022
Procurement Manager
Iran Shoraka Manufacture
10.2017 - 05.2019
Managing Director Consultant-Part Time
Shirin Part Iranian Food Industry FMG, (AMOON)
02.2017 - 11.2020
Foreign Procurement Supervisor
MABNA Group, (MPDC Co,)
10.2015 - 09.2017
• Specialised English Lecturer for Managers
Payam Noor University (PNU)
2009 - 2012
Commercial English Instructor
Esfahan Institute
2009 - 2010
English as a Foreign Language Instructor
Institutes in Esfahan & Tehran
2005 - 2009
Incoterms and Int Trade Instructorn
Chamber of Commerce
2005 - 2006
• ITC & Computer Network Instructor
Municipality & Ministry of Culture of Esfahan
2004 - 2005
Master of Business Administration - MBA
University of Ulster
01/2022 - 09/2023
Master of Business Administration - MBA
Moshaveran Business School
09/2011 - 09/2012
Bachelor of Arts - English Langauge Translation
Payam Noor University
09/2006 - 09/2009