Leroy Bonsu
London
Summary
Customer-focused hospitality and operations professional with experience managing high-volume guest needs and service delivery. Maintain accurate reservation systems to support continuous availability and informed scheduling. Monitor daily operations, identify issues early, and coordinate solutions to sustain service quality.
Overview
1
1
Certification
1
1
year of post-secondary education
16
16
years of professional experience
Work history
Duty Manager | Production Duty Manager
Kings Place
London Area
2016.10 - 2026.09
- Oversaw planning and execution of large-scale events, coordinating teams to optimize delivery.
- Enhanced guest experience and satisfaction through proactive customer service and problem resolution.
- Maintained event performance reports to support business development and strategic planning.
Introducer
The Chemistry Club
2024.09 - 2026.09
- Executive Relationship Management – Facilitate high-value connections between senior executives, fostering strategic partnerships and business opportunities in dynamic networking environments.
- Acquired and implemented new skills for daily responsibilities to enhance workflow.
- Executed daily operational tasks with attention to detail in a fast-paced environment.
- Completed assigned tasks promptly while adhering to strict deadlines in a high-pressure setting.
Tech & Event Manager
Givergy
2023.05 - 2025.05
- Delivered seamless event operations by leading technical setup and support across live and virtual events.
- Trained staff and volunteers on CRM and event platforms, including demonstrations on registering, placing bids, and navigating the software.
- Analyzed post-event data to identify commercial opportunities and improve client offerings.
Team Leader
HEL's
2020.01 - 2026.02
- Generated over 10 qualified leads per day through direct engagement and incentive-driven campaigns.
- Built and nurtured client relationships, contributing to increased customer retention and repeat business.
- Supported marketing efforts by maintaining compliant email databases and promotional activity execution.
Brand Ambassador / Team Leader
Kru Live
2022.12 - 2026.02
- Generated over 10 qualified leads per day through direct engagement and incentive-driven campaigns.
- Demonstrated client technology, including AI design tools for brands like Microsoft, helping attendees understand software features and usability.
- Supported marketing efforts by maintaining compliant email databases and promotional activity execution.
Box Office Representative
The O2
London Area
2023.03 - 2025.03
- Managed ticket sales and customer service for events with up to 20,000 attendees.
- Implemented a new CRM system, enhancing customer interaction tracking and personalization.
- Increased ticket sales through customer engagement and promotional strategies.
Concierge / Customer Service Administrator
FirstPort (UK)
London Area
2020.05 - 2022.07
- Strengthened resident satisfaction through professional customer service and issue resolution.
- Promoted premium services, supporting additional revenue generation and resident loyalty.
Customer Service Administrator
Shoreditch Trust
London Area
2016.06 - 2020.03
- Resolved complex queries, enhancing service delivery and client satisfaction.
- Supported internal communications and CRM data management using Outlook and ReferAll systems.
Sales & Ticketing Administrator
ATG Entertainment UK
London Area
2011.12 - 2014.08
- Achieved weekly revenue targets through ticket upselling and proactive customer engagement.
- Delivered accessible services, increasing inclusivity and customer loyalty.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
Sales Advisor
Office Shoes
London Area
2010.09 - 2011.09
- Drove product sales through expert knowledge and superior customer interaction.
- Consistently exceeded sales targets through effective upselling and merchandising strategies.
Education
Computer Software Engineering
DataCamp
2023.11 - 2024.11
Skills
- Event Management
- Event safety
- First aid certification
- Client acquisition
- Microsoft office suite proficiency
- Marketing campaigns understanding
- Sales promotion techniques
Certification
QNUK Level 3 Award in First Aid, Python Basics: Conditional Logic and Control Flow, Python Basics: Strings and String Methods, Python Basics: Dictionaries
Custom
- Www.linkedin.com/in/leroybonsu (LinkedIn)
- Github.com/Risko619 (Portfolio)
Timeline
Introducer
The Chemistry Club
2024.09 - 2026.09
Computer Software Engineering
DataCamp
2023.11 - 2024.11
Tech & Event Manager
Givergy
2023.05 - 2025.05
Box Office Representative
The O2
2023.03 - 2025.03
Brand Ambassador / Team Leader
Kru Live
2022.12 - 2026.02
Concierge / Customer Service Administrator
FirstPort (UK)
2020.05 - 2022.07
Team Leader
HEL's
2020.01 - 2026.02
Duty Manager | Production Duty Manager
Kings Place
2016.10 - 2026.09
Customer Service Administrator
Shoreditch Trust
2016.06 - 2020.03
Sales & Ticketing Administrator
ATG Entertainment UK
2011.12 - 2014.08
Sales Advisor
Office Shoes
2010.09 - 2011.09