Badrul Haider
Belfast,United Kingdom
Summary
A passionate hospitality professional with an MSc in International Tourism and Hospitality Management from Ulster University. Extensive experience in food and beverage management, team leadership, and customer service. Skilled in budgeting, inventory control, and ensuring efficient operations and guest satisfaction. Proficient in Microsoft Office, Opera, Planergy, and Kelsius for data management, ordering, and operational optimization. Experience as a Guest Service Agent (Duty Manager responsibilities), Restaurant Manager, and Bartender has strengthened leadership, problem-solving, and business development skills while maximising business profitability and committing to delivering exceptional service and enhancing guest experiences.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Guest Service Agent (Duty Manager)
Ibis Hotel
Belfast, United Kingdom
08.2023 - 03.2025
- Supervised hotel operations in the absence of senior management, ensuring smooth service delivery, resolving guest issues, and overseeing the team.
- Managed reception duties, handled guest check-ins/check-outs, provided exceptional customer service, and resolved guest issues.
- Took on bartender and cooking duties, handled cash, performed night audits, and assisted with stock checking and ordering from various suppliers.
- Led and supported the team, covered shifts for colleagues, helped with colleague training, and guided during busy periods.
- Covered shifts in different hotels within the chain, gaining experience in various environments, including restaurant, bar, and reception, while maintaining high service standards.
- Experienced in using Opera, Planergy, and Kelsius for hotel management, ordering, and food safety monitoring, ensuring smooth operations and efficiency.
- Earned multiple ‘Employee of the Month’ awards for outstanding performance and problem-solving skills.
Temporary Restaurant Manager
7 Spice Restaurant
Belfast, Antrim
06.2023 - 07.2023
- Managed restaurant and bar operations, leading a team of 7 staff members and serving a maximum of 250 customers while ensuring high service standards.
- Oversaw stock control and ordering, maintaining optimal inventory levels and reducing waste.
- Handled POS system closing, cash handling, and till reconciliation, ensuring accurate financial management.
- Implemented new menus and special offers, enhancing customer satisfaction and increasing profitability while reducing staff costs by 15%.
- Developed strong leadership and problem-solving skills, effectively working under pressure to deliver excellent customer experiences.
Accommodation Assistant
Maldron Hotel
Belfast, Antrim
02.2023 - 05.2023
- Ensured high standards of hygiene, including bed making, preparing rooms, and cleaning toilets and public areas
- Provided welcoming and comfortable environment by fulfilling guest requests and maintaining amenities
- Managed supplies, ensured proper stock levels, and optimized housekeeping operations for smooth service
Restaurant Manager
BG Lounge - Rooftop Restaurant
Dhaka
08.2021 - 11.2022
- Ensured exceptional customer service while maintaining food and health safety standards
- Inspired staff, delegated tasks, and fostered a motivated work environment
- Managed advertising, promotions, cash handling, profit maximization, supplier relations, ordering, and stock checks
- Introduced innovative mocktails, enhanced restaurant decor, assisted in cooking, and resolved operational challenges
- Successfully served up to 300 guests while supervising a team of 13 staff, including floor, bar, and kitchen teams, ensuring smooth service, positive guest reviews, and creating memorable dining experiences
- Experienced in using restaurant POS systems, and PDQ credit card machines
Tour & Event Manager
North South University Computer & Engineering Club (CEC Club)
Dhaka
06.2018 - 12.2019
- Organized events and tours, handled logistics, arranged venues, transportation, and catering
- Collected funds, promoted events through advertising, and maximized profits for club development
- Led teams, delegated tasks, and ensured a seamless and memorable experience for guests
English Teacher
A-One Teaching Academy
Dhaka
01.2018 - 12.2019
Education
Msc - International Tourism and Hospitality Management
Ulster University
Belfast, UK 01.2023 - 05.2024
BSc - Computer Science and Engineering
North South University
Dhaka, Bangladesh 05.2016 - 04.2021
Higher Secondary School Certificate -
Sharoj International School & College
Dhaka, Bangladesh 06.2013 - 04.2015
Secondary School Certificate -
Mirpur Bangla School and College
Dhaka, Bangladesh 01.2010 - 02.2013
Skills
- Budget Management & Inventory Control
- Customer Service Development
- Food Beverage Management
- Event Management
- Team leading & teamwork
- Work Under Pressure
- Staff Training & Development
- Excellent organizational planning
- Problem-solving & Responsibility
- Cooking & Cocktail preparing
- Product knowledge about food and beverage
- Microsoft Office package
- Computer Setup
- Opera
- Planergy
- Data Management & Data Analysis
Languages
Bengali
Proficient (C2)
English
Advanced (C1)
Hindi
Fluent
Urdu
Fluent
Certification
Food Allergy Intolerance Training from Food Standard Agency (food.gov.uk).
Accomplishments
Multiple Employee of the Month Award from Ibis Hotel Belfast Queens Quarter
Affiliations
- I enjoy traveling, exploring new cultures, trying different cuisines, cooking, and cocktail preparation. I have a passion for hospitality, event planning, and technology. I love riding motorcycles and continuously learning new skills.
Timeline
Guest Service Agent (Duty Manager)
Ibis Hotel
08.2023 - 03.2025
Temporary Restaurant Manager
7 Spice Restaurant
06.2023 - 07.2023
Accommodation Assistant
Maldron Hotel
02.2023 - 05.2023
Msc - International Tourism and Hospitality Management
Ulster University
01.2023 - 05.2024
Restaurant Manager
BG Lounge - Rooftop Restaurant
08.2021 - 11.2022
Tour & Event Manager
North South University Computer & Engineering Club (CEC Club)
06.2018 - 12.2019
English Teacher
A-One Teaching Academy
01.2018 - 12.2019
BSc - Computer Science and Engineering
North South University
05.2016 - 04.2021
Higher Secondary School Certificate -
Sharoj International School & College
06.2013 - 04.2015
Secondary School Certificate -
Mirpur Bangla School and College
01.2010 - 02.2013
Food Allergy Intolerance Training from Food Standard Agency (food.gov.uk).
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