Leonora Tahiraj

• SOCIAL MEDIA MENAGER
• Managed multiple social media accounts across various industries, including banking, education, travel, automotive, and financial services.
• Created engaging social media content using Canva.
• Planned and maintained monthly content calendars aligned with marketing campaigns, seasonal events, and key awareness days.
• Scheduled and published content across social media platforms.
• Monitored comments, messages, and audience engagement to maintain a positive online presence.
• Analysed target audiences and content performance to optimise engagement and campaign effectiveness.
• Planned and executed social media marketing campaigns tailored to each client's objectives.
• Worked closely with clients to ensure content reflected their brand identity and business goals.
• ACCOUNT MANAGER
• Managed relationships with a diverse portfolio of clients, acting as their primary point of contact, and also with other marketing agency as Stellantis and Leo Burnett.
• Collected and analysed client requirements, translating them into clear creative briefs.
• Coordinated with graphic designers to ensure projects were delivered accurately and on schedule.
• Presented creative concepts and final designs to clients, managing the review and approval process.
• Proposed creative ideas and marketing strategies for campaigns, promotions, and corporate events.
• Assisted in planning marketing materials and content for events and promotional activities.
• Managed multiple client projects simultaneously while meeting deadlines in a fast-paced agency environment.
• WEBSITE CONTENT EDITOR
• Updated and maintained website content using WordPress.
• Published and edited travel offers and promotional content on company websites.
• Edited and localised website content using Adobe Experience Manager (AEM).
• Maintained website accuracy by updating existing pages and promotional information.
• Worked on website localization content for automotive brands including Alfa Romeo, Jeep, Mazda, and Fiat.

• Enforced digital rights and removed infringing content across major platforms, protecting brand integrity

• Verify fan pages, artist profiles, and media channels for brand authenticity

• Distribute authorized media across YouTube, iTunes, Amazon, and more • Investigate and resolve hacked or impersonated accounts with platform support

• Distribute authorized media across YouTube, iTunes, Amazon, and more

• Develop solutions for client issues and legal requests
• Run digital marketing campaigns on Facebook, Instagram, and Google Ads

• Managed Helpdesk operations and resolved client support tickets efficiently, enhancing client satisfaction

Eco Design Workshop – Circular Economy

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Developed creative ideas and concepts for transforming recyclable materials into functional and artistic products.
• Explored innovative approaches to reuse materials while promoting environmental awareness and sustainable design.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Contacted customers on behalf of Vodafone Italy to promote products and service offers.
• Assisted customers with home internet and broadband enquiries, providing first-line support.
• Coordinated communication between customers and technical teams to ensure timely issue resolution.
• Managed customer enquiries from initial contact through to successful resolution.
• Delivered professional customer service while meeting performance and quality targets.