Summary
Overview
Work history
Education
Skills
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Leona Wilson

Leona Wilson

Birmingham

Summary

Client-focused Business Manager offering diverse experience in customer service and business management. Proven ability to quickly build relationships with clients and business audiences. Commended for innovation and creative problem-solving abilities to address business challenges.

I am experienced Business Manager able to transform underperforming operations into successful enterprises, through hard work and adaptable approaches to diverse challenges. Decisive and analytical manager with demonstrable track record of success in the automotive industry.



Overview

23
23
years of professional experience

Work history

Business Manager

BMW Sytner
Solihull
10.2020 - 11.2023
  • I joined the Sytner Group February 2007 at the entry sales level, I then worked my way through their management program to a Retail Manager over the 16 years.
  • During the covid pandemic unfortunately Stratford dealership was closed, I had an opportunity to pilot a new way of collecting business
  • The VIP Program was piloted by myself and a team of business managers from home, we would call our existing Service customers and find a way to get them into their next dream car
  • I would follow the process with the customer from start to finish
  • After the business opened back up we decided this worked so well I carried on from home and created extra income for the company
  • I would work in dealership once a week, meet and greet customers and the sales team who I worked closely with also.

Retail Manager

Sytner t/a Guy Salmon Land Rover SUA
08.2008 - 10.2020
  • Opportunity arise to move to Guy Salmon's smaller dealership in Stratford-upon-Avon, I took this opportunity with open arms, I quickly moved through their management program, high rolling on the sales team consistently hitting targets, I was promoted to Retail Manager where I moved the used team to the top 5 in the group for Used car finance profit, we had a fantastic team spirit, morning meeting's every day, setting achievable targets.

Sales Executive

Sytner t/a Guy Salmon Land Rover Coventry
02.2007 - 08.2008
  • Here I Joined the Sytner group as trainee sales executive, having been self employed for 5 years, I enjoyed the challenge of working with a team of self-minded people.
  • The experience I developed will help me further my career through the Sytner group
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
  • Managed client relationships from early stages of sales process through to post-sales

Direct sales agent

A2B Europe
03.2001 - 02.2007
  • This was the start of my sales career, I learnt how to negotiate and create the most exceptional customer service as first impression was crucial
  • I would go Business to Business, work with Gym and restaurant owners to help their business grow through Direct selling, this experience helped me for who I am today.

Education

A-Levels -

GNVQ Business Advanced
1999 - 2001

Bishop Challoner RC School
1994 - 1999

Skills

  • Customer relations
  • Employee management
  • Customer relationship management
  • Customer service
  • Problem Solving

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Business Manager

BMW Sytner
10.2020 - 11.2023

Retail Manager

Sytner t/a Guy Salmon Land Rover SUA
08.2008 - 10.2020

Sales Executive

Sytner t/a Guy Salmon Land Rover Coventry
02.2007 - 08.2008

Direct sales agent

A2B Europe
03.2001 - 02.2007

A-Levels -

GNVQ Business Advanced
1999 - 2001

Bishop Challoner RC School
1994 - 1999

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Leona Wilson