Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Leo Barker

Hemsworth,Wakefield

Summary

Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs. Productive individual with strong objective to acquire work experience and gain knowledge from technical support team. Enthusiastic in helping customers set-up accounts and configure network. Adaptable to challenging situations and demanding deadlines. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

3
3
years of professional experience
9
9
years of post-secondary education

Work History

IT technical support technician apprentice

Crofton academy
Crofton, Wakefield
01.2023 - Current
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
  • Supported high volume customer requests via telephone, email and web portals with professional and first class service.
  • Distilled complex technical information into easily digestible instructions for end-users.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Installed new software for users and monitored version and patch update requirements.

Customer services / Workshop assistant

Specsavers
Wakefield
06.2022 - 08.2024
  • Stored supplies strategically for easy accessibility.
  • Helped smooth running of daily tasks by replenishing supplies.
  • Used cleaning chemicals safely to sanitise work spaces.
  • Collected finished work at end of production lines and moved to locations for storage or shipping.
  • Cross-trained on different stations to assist with production needs.

Warehouse operator

Redrock agency
South Elmsall, Wakefield
01.2022 - 05.2024
  • Completed and submitted appropriate paperwork in timely manner.
  • Stacked and organised freight at specified areas using pallets.
  • Understood and complied with changing safety, quality and production standards.
  • Inspected inventory to identify damaged or missing items.
  • Followed precise orders to assist with continuous flow of goods coming in and out of distribution centre.
  • Braced and padded items to prevent shifting or damage during transport.

Education

A-Levels - Information Technology AS Level

Barnsley College
Barnsley
09.2019 - 07.2020

A-Levels - Maths

Barnsley College
Barnsley
09.2019 - 07.2021

A-Levels - Physics

Barnsley College
Barnsley
09.2019 - 07.2021

GCSEs - Maths9, Further Maths8, Physics6, Biology6, Chemistry5, English Language4, English Literature4, Art5

Hemsworth academy
Hemsworth, Wakefield
09.2014 - 07.2019

Skills

  • Communication skills
  • Time management
  • Problem-solving
  • Safety compliance
  • Technical documents comprehension
  • Troubleshooting proficiency
  • Network troubleshooting
  • LAN aptitude
  • Customer-focused

Affiliations

  • Competitive Gamer
  • Hobby Art

References

References available upon request.

Timeline

IT technical support technician apprentice

Crofton academy
01.2023 - Current

Customer services / Workshop assistant

Specsavers
06.2022 - 08.2024

Warehouse operator

Redrock agency
01.2022 - 05.2024

A-Levels - Information Technology AS Level

Barnsley College
09.2019 - 07.2020

A-Levels - Maths

Barnsley College
09.2019 - 07.2021

A-Levels - Physics

Barnsley College
09.2019 - 07.2021

GCSEs - Maths9, Further Maths8, Physics6, Biology6, Chemistry5, English Language4, English Literature4, Art5

Hemsworth academy
09.2014 - 07.2019

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Leo Barker