Aaliyah Francique
Huddersfield
Summary
Commercially driven and highly adaptable professional with over 4 years’ experience in technical sales, customer relationship management, account coordination, operations support, and marketing within the technology sector. Experienced working in a fast-paced small business environment where managing multiple responsibilities simultaneously is essential. Proven track record of handling over £6.5 million in sales order value through customer quotations, account coordination, procurement support, supplier management, and project administration. Strong communication, organisational, and relationship-building skills with experience supporting customer accounts, improving internal processes, managing social media content, and contributing across sales, operations, administration, and marketing functions. Passionate about creative work, branding, customer engagement, and business development.
Overview
9
9
years of professional experience
Work History
Technical Sales Apprentice / Sales Support
Alliot Technologies
07.2021 - Current
- Managed and supported over £6.5 million worth of sales orders and customer accounts through quotations, project coordination, supplier management, and operational support
- Handle quotations, lead times, customer enquiries, and purchase order processing
- Managed customer relationships and provided account support to enhance client satisfaction across multiple projects
- Coordinate project requirements and ensure stock availability for customer orders
- Support supplier relationships and procurement activities
- Maintain and update customer information using Zoho CRM systems
- Managed incoming customer email and telephone enquiries across multiple departments
- Assisted with stock control and inventory management to ensure timely fulfilment of customer orders
- Assisted accounts administration with overdue payment follow-ups and customer communication
- Developed and documented internal business processes and training materials
- Created and managed social media accounts on TikTok and Instagram to increase brand awareness and engagement
- Organised company social events and staff activities as part of the social committee
- Recognised for strong performance and transitioned into employment earlier than planned during apprenticeship
Customer Service Assistant
Captain’s Table Restaurant
08.2020 - 06.2021
- Delivered excellent customer service within a busy hospitality environment
- Resolved customer queries and complaints professionally
- Processed customer payments and reconciled cash to maintain accurate financial records
- Oversaw opening and closing procedures to ensure efficient daily operations
- Managed deliveries and maintained stock levels
- Assisted with food preparation and kitchen operations
Customer Service Assistant
Trinitees Fisheries
06.2019 - 08.2020
- Served customers in fast-paced food service environment, ensuring satisfaction and timely service
- Managed incoming customer phone enquiries and facilitated order requests
- Processed payments and operated tills, maintaining accuracy and customer trust
- Assisted with food preparation and customer orders
- Oversaw delivery schedules and stock replenishment processes
Customer Service Assistant
Bodyrockers Dance School
03.2017 - 11.2017
- Delivered front-of-house customer service, ensuring positive guest experiences
- Handled customer payments while upholding cleanliness standards in service areas
- Supported food and drink preparation, contributing to efficient service delivery
- Organised stock and deliveries
Education
Certificate of Higher Education - Sales Excutive Level 4
HM Government
Huddersfield10-2025
Pearson BTEC Level 2 First Extended Certificate in Business -
Kirklees College
08-2019
Pearson BTEC Level 3 Diploma in Business -
Kirklees College
06-2021
GCSEs & Equivalent Qualifications -
North Huddersfield Trust School
01-2018
Skills
- Account Management
- Customer Relationship Management (CRM)
- Technical Sales Support
- Customer Service
- Sales Order Processing
- Quotation & Purchase Order Management
- Supplier & Procurement Coordination
- Project Planning & Administration
- Social Media Marketing
- TikTok & Instagram Content Creation
- Process Documentation & Training
- Microsoft Office (Word, Excel, PowerPoint)
- Zoho CRM
- Problem Solving
- Team Collaboration
- Adaptability & Multi-tasking
- Time Management
- Communication Skills
- Customer relationship management
- Project coordination
- Sales support
- Quotation handling
- Team collaboration
- Customer service
- Professionalism
- Task prioritisation
- Client communication
Custom Section
- North Huddersfield Trust School, 2013-2018, English Language, Grade 4, English Literature, Grade 4, Art & Design (Fine Art), Grade 5, Combined Science (Trilogy), Grade 3-3, Mathematics, Grade 3, Physical Education, Grade 3, BTEC Level 1/2 First Award in Performing Arts, Level 2 Distinction
Websites, Portfolios and Profiles
[Add LinkedIn URL]
Additional information
Experienced working within small business environments requiring flexibility across multiple departments, Comfortable working independently and collaboratively within teams, Strong interest in creative marketing, branding, customer engagement, and business growth, Passionate about developing new skills and progressing within commercial and creative industries
Timeline
Technical Sales Apprentice / Sales Support
Alliot Technologies
07.2021 - Current
Customer Service Assistant
Captain’s Table Restaurant
08.2020 - 06.2021
Customer Service Assistant
Trinitees Fisheries
06.2019 - 08.2020
Customer Service Assistant
Bodyrockers Dance School
03.2017 - 11.2017
Certificate of Higher Education - Sales Excutive Level 4
HM Government
Pearson BTEC Level 2 First Extended Certificate in Business -
Kirklees College
Pearson BTEC Level 3 Diploma in Business -
Kirklees College
GCSEs & Equivalent Qualifications -
North Huddersfield Trust School