LENNY MAKAH
Dudley,West Midlands
Summary
Detail-oriented customer service professional skilled in managing inquiries, resolving issues, and ensuring compliance with safety standards. Strong team player focused on delivering high-quality service in fast-paced settings. Experienced in cash handling and problem-solving, demonstrating composure under pressure.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
E.ON Next
01.2024 - 12.2024
- Delivered clear technical guidance on metering, billing issues, smart meter functionality, and energy usage.
- Managed high-volume inbound calls, emails, and live chats, consistently meeting response-time targets.
- Investigated customer complaints by reviewing account history, system logs, and appointment records.
- Corrected booking and scheduling errors, coordinated with field engineers, and ensured accurate appointment details.
- Handled sensitive customer data with strict adherence to GDPR and internal security protocols.
- Used multiple internal systems to update accounts, process changes, and document interactions.
- Identified recurring customer issues and escalated them to management.
- Built rapport with customers through active listening, empathy, and solution-focused communication.
- Stayed up-to-date with policy changes, energy regulations, and internal procedures.
Team Member
Greggs
01.2022 - 01.2024
- Operated tills, processed payments, handled refunds, and balanced tills at closing.
- Prepared food items following strict brand standards and allergen guidelines.
- Maintained hygiene standards through temperature checks, cleaning schedules, and safe storage practices.
- Supported stock management by rotating inventory and monitoring expiry dates.
- Worked efficiently during peak hours, managing queues and serving customers quickly.
- Collaborated with team members to complete daily tasks including opening routines and cleaning.
- Ensured shop floor cleanliness and compliance with health and safety regulations.
- Assisted with training new staff.
Team Member
Costa
01.2018 - 01.2020
- Delivered personalised customer service and promoted loyalty rewards.
- Delivered personalised customer service to enhance customer experience and promote loyalty rewards.
- Maintained cleanliness across café areas including machines, counters, and seating.
- Performed opening duties including machine calibration and stock checks, and completed closing duties with deep cleaning to maintain operational standards.
- Monitored equipment performance and ensured ingredient freshness.
- Supported stock control by unpacking deliveries and rotating stock.
- Followed food safety, allergen, and hygiene procedures.
- Assisted in training new baristas to ensure consistent service quality and adherence to brand standards.
Education
Level 3 - Computer Science
Dudley College
Level 3 - Art & Design
Dudley College
GCSEs -
St James' Academy
Skills
- Customer service excellence
- Active listening
- Communication
- Problem solving
- Multitasking
- Speed and efficiency
- Resourcefulness
- Commercial awareness
- Technical proficiency
Interests
3D Design, Clothing Design, Music, Travel
Timeline
Customer Service Advisor
E.ON Next
01.2024 - 12.2024
Team Member
Greggs
01.2022 - 01.2024
Team Member
Costa
01.2018 - 01.2020
Level 3 - Computer Science
Dudley College
Level 3 - Art & Design
Dudley College
GCSEs -
St James' Academy