Lene Ponti
Birmingham,West Midlands
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Reliable and motivated individual seeking a career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Completed studies in Criminology and Psychology with First Class Honours while working full-time. Developed strong academic prowess alongside practical experience, demonstrating exceptional dedication and time management skills.
Overview
6
6
years of professional experience
Work history
Assistant restaurant manager
Veeno - Wine Bars
Leicester, Leicestershire
2023.03 - Current
- Directed and motivated a team of 15 employees to ensure optimal performance and a positive work environment.
- Collaborated with management to develop and execute effective promotional strategies.
- Coordinated daily operations, including inventory management, staff scheduling, and resolving operational issues.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Coordinated hiring, recruitment and training strategies to build a successful administrative team.
- Ensured high-performance standards through regular staff training.
- Resolved customer issues, maintaining a high level of satisfaction.
- Built a loyal customer base by creating a welcoming environment with top-quality service.
- Organised special events and functions, including receptions, parties and corporate lunches.
Head Waitress
San Carlo Restaurant Group
Leicester, Leicestershire
2021.09 - 2023.03
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Monitored inventory levels and reported low-stock items to support availability.
- Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Handled customer complaints and restored satisfaction through tactful communication and swift resolution.
- Trained and supervised wait staff to maintain first-class customer service standards.
- Coordinated large-party bookings, including deposit processing and special order requests.
Lifeguard Assistant
Piscina Vigone
Turin, Piedmont
2018.10 - 2018.12
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Coached young individuals to refine specific techniques and enhance confidence.
- Developed specialised classes for swimmers with disabilities.
- Maintained training certifications in basic first aid and CPR to assist with minor medical incidents.
Education
Bachelor of Arts - Criminology & Psychology
De Montfort University
Leicester 10/2020 - 05/2024
Skills
- Strong leadership
- Sales techniques
- Customer Service
- Recruitment and training
- Rota management
- Complaint management
- Problem solver
- Bilingual in Italian & English
Languages
Italian
NATIVE LANGUAGE
English
Fluent
A1
French
Upper intermediate
A1
Spanish
Advanced
A1
References
References available upon request.
Certification
Food & Beverage Management
Università Bocconi - Issued Jun 2024
Credential ID: 4SR2VF64MPES
Skills: Customer Service · Food and Beverage Operations · Logistics Management · Food and Beverage Management
Timeline
Assistant restaurant manager
Veeno - Wine Bars
2023.03 - Current
Head Waitress
San Carlo Restaurant Group
2021.09 - 2023.03
Lifeguard Assistant
Piscina Vigone
2018.10 - 2018.12
Bachelor of Arts - Criminology & Psychology
De Montfort University
10/2020 - 05/2024