Chirag Gaver
London,United Kingdom
Summary
Accomplished professional with expertise in team supervision, employee training, and payroll administration. Demonstrates strong leadership and conflict resolution skills, fostering a positive work culture. Proficient in stock management and drink mixing techniques, enhancing guest relations through exceptional service. Committed to advancing career goals by leveraging core competencies to drive organisational success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant restaurant manager
Jamavar
London, United Kingdom
2022.12 - Current
- Trained new starters, ensuring consistency in service delivery.
- Maintained high standards of customer service by handling complaints professionally.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Enhanced dining experience with exceptional attention to detail.
- Handled cash transactions accurately and responsibly.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Assisted with menu planning, offering creative input.
- Supervised staff during busy periods for smooth operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Reduced labour costs, while maintaining excellent service and profit levels.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Negotiated with suppliers to obtain quality ingredients at excellent prices.
F&B Executive
The Leela Palace
New Delhi, India
2018.04 - 2022.10
- Negotiated favourable contracts for maximised profit margins.
- Optimised operational efficiency by implementing strategic business processes.
- Conducted comprehensive risk assessments, ensuring company stability and growth.
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Implemented cost-saving measures, reducing overheads significantly.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Streamlined operational efficiency by organising stock effectively and managing inventory levels.
F&B associate
Pullman & Novotel Aerocity
New Delhi, India
2015.12 - 2017.12
- Demonstrated knowledge about various cuisines and drinks, enhancing customer's choice making process.
- Collaborated with kitchen staff to ensure timely preparation of dishes.
- Resolved payment disputes tactfully to protect company's interests.
- Addressed customer complaints promptly, maintaining positive brand image.
- Delivered top-notch service consistently, resulting in repeat business from satisfied customers.
- Handled cash transactions securely, maintaining financial integrity of the restaurant.
F&B associate
Hyatt
Amritsar, India
2013.09 - 2015.04
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
- Delivered impeccable service for enhanced dining experiences.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Handled cash transactions, guaranteeing accurate bill payments.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
Education
Bachelor Degree - Hospitality & Hotel Adminstration
Institue of Hotel Management
India 2010.07 - 2013.04
Skills
- Team supervision
- Employee training
- Payroll administration
- Stock management
- Conflict resolution
- Positive work culture
- Drink mixing techniques
- Strong leadership
- Guest relations
Languages
English
Fluent
Hindi
Native
Punjabi
Fluent
Certification
Wine tasting.
Work place sexual harrashment.
Health and saftey Level 2.
Licensing England and Wales.
Food allergens.
First aid awareness.
Fire marshal.
Guest service.
Disablity awareness.
Diversity, inclusion and equity.
Data privacy.
Bar stock control.
COSHH: Working with hazardous substance in UK.
Accomplishments
Selected in AELP programmed in Pullman & Novotel.
Awarded with the Rockstar certificate for the best Service in Pullmam & Novotel Aerocity.
A keen learner through observation.
Affiliations
Travel.
Event planning.
Attending wine tasting events.
Wellness and self care.
Making cocktails.
References
References available upon request.
Timeline
Assistant restaurant manager
Jamavar
2022.12 - Current
F&B Executive
The Leela Palace
2018.04 - 2022.10
F&B associate
Pullman & Novotel Aerocity
2015.12 - 2017.12
F&B associate
Hyatt
2013.09 - 2015.04
Bachelor Degree - Hospitality & Hotel Adminstration
Institue of Hotel Management
2010.07 - 2013.04