Lenaeus Hewtson le Roux
Ormskirk,Lancashire
Summary
Results-driven professional with expertise in cash handling, customer service, and sales methodologies. Experienced in interpreting market research and building brand awareness, with a strong grasp of market trends. Skilled in retail software and performance metrics tracking, focused on driving sales and market development through product knowledge and promotional marketing.
Overview
2
2
Languages
8
8
years of post-secondary education
8
8
years of professional experience
Work history
Hospitality team member
Mitchells & Butlers
Ormskirk
2025.10 - Current
- Connected with customers and provided excellent service, resulting in recurring customers.
- Received positive feedback from numerous customers about exceptional service, indicating high satisfaction.
- Ensured positive experiences for customers by resolving issues effectively.
- Consistently one of the top sellers at upselling using previous sales experience.
- Fostered genuine connections with colleagues, enhancing team morale.
- Maintained a positive attitude while proactively solving problems.
Sales Executive
Helix Hub
Brunswick
2025.01 - 2026.10
- Conducted product presentations and demonstrations, highlighting value of Helix Hub's products and services to potential clients.
- Utilized CRM tools to track sales performance, lead conversion, and customer interactions, ensuring follow-ups and timely closing of deals.
- Trained in five-step conversation and tools for sales and direct marketing, contributing to 60% sales increase.
- Delivered customer service through proactive problem-solving and addressing client concerns, maintaining high satisfaction and retention levels.
Retail sales assistant
Morrisons
St Helier
2024.07 - 2024.09
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Organized the team to close the shop and count the tills, ensuring accuracy in cash handling.
- Maintained visual merchandising standards to attract potential buyers.
- Maintained store cleanliness by regularly tidying displays and shelves, enhancing customer experience.
- Assisted management with administrative tasks, streamlining workflow and supporting store operations.
Retail sales assistant
Morrisons
Snow Hill
2023.06 - 2023.09
- Supported customers in product selection, enhancing their overall satisfaction.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Enhanced customer service by promptly addressing queries and resolving complaints.
- Offered personalised shopping advice to enhance customer experiences.
- Acquired knowledge of new products swiftly, offering detailed guidance to customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Engaged in seasonal employment during summer, focusing on customer service., connecting with the team and the customers, making sure to give quality customer service and further my retail experience whenever I had time off from education.
Retail sales assistant
Iceland
Parade
2019.10 - 2020.09
- Provided excellent customer service to ensure repeat business.
- Enhanced customer relations by addressing queries and concerns promptly, leading to increased customer satisfaction.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Streamlined check-out process by operating till systems efficiently, reducing wait times for customers.
- Navigated high-pressure situations effectively, maintaining customer satisfaction during peak hours.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Ensured health and safety regulations were complied with within work premises at all times.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Streamlined check-out process by operating till systems efficiently, reducing wait times for customers.
Retail sales assistant
Morrisons
Five Oaks
2018.10 - 2019.10
- Served customers on supermarket floor, ensuring items were easily locatable, operated cashier for fuel and supermarket goods, restocked shelves, and maintained tidy, user-friendly premises.
- Managed the till efficiently to reduce customer wait times and ensure smooth transactions. effectively, minimising queue times for customers.
- Offered assistance to elderly or disabled customers whilst shopping, enhancing their shopping experience.
- Organised and cleaned aisles after store closing hours to prepare an inviting shopping atmosphere for customers. after store closing hours for an inviting shopping atmosphere the next day.
- My first position was at Morrisons, Five Oaks, as a Supermarket Assistant doing a part-time contract on Saturdays and Sundays.
- Started work with Sandpiper CI in October 2018 to gain experience in customer service.
Education
BA (Hons) - Politics and Sociology
Edge Hill University
Ormskirk, Lancashire 2022.09 - 2024.07
Business and Finance Higher Diploma Level 3 - Business and Finance
Highlands College
Jersey 2017.09 - 2019.06
GCSE's - English C, Maths C, Science C, and RE C
Haute Valleee School
Jersey 2013.06 - 2017.07
Skills
- Retail sales techniques
- Customer Service
- Customer engagement
- Product knowledge
- Cash management
- Problem-solving
- Sales strategy
- Customer feedback analysis
- In-store promotions
- Market trend analysis
- Market development
- Retail software proficiency
- Team collaboration
- Attention to detail
- Product promotion
Languages
French
Dutch
Custom
- Prof Claire de Than,
- Sally Gallichan, Work Matters, Upper Midvale Road, St Helier, Jersey
- Mrs. Francoise Binet, Binet Law, St Helier, Jersey
Personal Information
Affiliations
- Philosophy
- reading finance books and watching educational videos on businesses
- going to the gym
- F1
References
References available upon request.
References
References available upon request.
Timeline
Hospitality team member
Mitchells & Butlers
2025.10 - Current
Sales Executive
Helix Hub
2025.01 - 2026.10
Retail sales assistant
Morrisons
2024.07 - 2024.09
Retail sales assistant
Morrisons
2023.06 - 2023.09
BA (Hons) - Politics and Sociology
Edge Hill University
2022.09 - 2024.07
Retail sales assistant
Iceland
2019.10 - 2020.09
Retail sales assistant
Morrisons
2018.10 - 2019.10
Business and Finance Higher Diploma Level 3 - Business and Finance
Highlands College
2017.09 - 2019.06
GCSE's - English C, Maths C, Science C, and RE C
Haute Valleee School
2013.06 - 2017.07