Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Lena Mokrani

London,England

Summary

Dedicated professional with expertise in handling customer complaints and maintaining barista equipment, ensuring efficient work pace and resilience during long shifts. Demonstrates a strong understanding of dietary restrictions and non-dairy alternatives, complemented by creative coffee presentation skills. Committed to enhancing customer experience through effective communication and innovative service solutions, with a focus on career growth within the hospitality industry.

Overview

2
2
years of professional experience

Work history

Barista - LEON

yannick pierre
London, England
09.2024 - Current
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Communicated effectively with kitchen staff ensuring seamless service delivery.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.

Sales assistant

Scott
London, England
08.2023 - 01.2024
  • Provided support during stock replenishment tasks ensuring availability of products for customers at all times.
  • Developed strong rapport with customers through active listening skills and empathetic responses.
  • Handled financial transactions using various methods of payment including credit cards, debit cards and cash.
  • Demonstrated strong attention to detail during cash handling tasks, ensuring accuracy at all times.
  • Worked collaboratively within a team setting, fostering a positive work atmosphere.
  • Resolved customer complaints successfully, promoting positive brand image.


Sales assistant - Black Pig/borough market

Ikhlas
London, England
08.2023 - 09.2023
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Built strong relationships with regular customers for repeat business.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.

Barista - Chelsea Flower Show/ colloci cafe

Amy
London, England
05.2023 - 05.2023
  • Chelsea Flower show worked as a barista there gaining loads of skills such as making coffees also taking orders
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Ensured freshness of pastries on display, contributing to overall quality assurance.
  • Promoted seasonal beverages effectively increasing their uptake.

Education

Higher National Diploma - Sociology and psychology

University of Greenwich
London
09/2024 -

Skills

  • Handling customer complaints
  • Barista equipment maintenance
  • Non-Dairy alternatives knowledge
  • Resilience during long shifts
  • Understanding dietary restrictions
  • Creative coffee presentation
  • Efficient work pace
  • Heating and frothing milk

Languages

Arabic
Intermediate
English
Native

References

References available upon request.

Timeline

Barista - LEON

yannick pierre
09.2024 - Current

Sales assistant

Scott
08.2023 - 01.2024

Sales assistant - Black Pig/borough market

Ikhlas
08.2023 - 09.2023

Barista - Chelsea Flower Show/ colloci cafe

Amy
05.2023 - 05.2023

Higher National Diploma - Sociology and psychology

University of Greenwich
09/2024 -

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Lena Mokrani