Leena Campbell
Summary
Results-driven professional with extensive expertise in computer proficiency, specialising in Microsoft Suite, Google Suite, and CRM platforms like Salesforce and Kantata for data entry, database management, and report generation. Strong verbal and written communication skills facilitate effective collaboration with clients and colleagues. Highly organised with exceptional multitasking abilities, prioritising workloads while ensuring accurate record-keeping. Proven track record in relationship building and team mentoring, delivering outstanding customer service and operational support with commitment to confidentiality.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work history
Customer Care Administrator - Part Time - Fully Remote
Rosscare – NHS Wheelchair Services
Bedford
2026.01 - 2026.06
- Processed service orders accurately and scheduled deliveries and collections to improve efficiency.
- Handled high-volume inbound calls, providing professional customer service and resolving queries.
- Maintained accurate records and ensured compliance with administrative procedures.
- Handled high-volume inbound calls with professional, empathetic customer service.
- Resolved customer queries promptly, escalating complex issues to the service manager.
- Managed a busy regional inbox, prioritising enquiries and coordinating timely replies.
- Maintained accurate administrative records and kept systems compliant with procedures.
Operations Support Assistant - London - Fully Remote
Daemon Solutions - Technical Consultancy
London
2017.07 - 2025.12
- Delivered administrative support across departments, optimising process steps and coordinating priorities under deadlines.
- Managed client communications and correspondence, relaying information promptly and maintaining efficient workflows.
- Oversaw supplier account administration, coordinating invoicing, payments, tracking, and compliance documentation.
- Prepared, reviewed, and executed contractual documentation, including MSAs, NDAs, and service agreements.
- Managed the operations inbox, prioritising enquiries and coordinating accurate responses within timescales.
- Collaborated with talent acquisition and HR to onboard partners and suppliers, keeping records accurate.
- Coordinated supplier introduction meetings, liaising with stakeholders to secure attendance and smooth delivery.
- Maintained and updated financial and invoicing systems, including CRM, Salesforce, Kantata, and Excel.
- Conducted IR35 assessments and supported SDS certification to maintain UK employment compliance.
- Managed room bookings for meetings and events, arranging setups and refreshments for delivery.
- Trained and mentored administrative and operations staff, improving procedural adherence and cross-team work.
- Used Microsoft Office and Google Workspace for document management, reporting, and workflow coordination.
- Managed internal communications via MS Teams and Slack to support collaboration and information flow.
Fault Management Controller/Site Access Administrator
T-Mobile UK
Hatfield
2005.01 - 2013.09
- Monitored and managed 50+ trouble tickets through surveillance and repair teams daily.
- Logged incident details accurately and closed cases promptly after fixes.
- Prioritised high-impact incidents and routed them to resolving teams for quick action.
- Oversaw site administration tasks, activating and deactivating network sites.
- Coordinated with external service partners and internal teams for SLA compliance.
- Escalated unresolved or critical incidents internally and externally while sustaining service quality.
- Monitored network events and alarms across national infrastructure for first-line troubleshooting.
- Initiated corrective actions and verified service restoration after planned maintenance.
- Updated SMC daily log with technician and contractor access activities.
- Resolved minor network faults independently and supported engineer escalations for advanced help.
Reception/Administrator
Car Hire, St Johns Wood
St Johns Wood
2002.04 - 2005.09
- Greet customers and provide friendly, professional service.
- Answer incoming calls and handle customer enquiries efficiently.
- Manage vehicle hire bookings and prepare computerised rental agreements.
- Liaise with accountants, solicitors, and banks to resolve financial queries.
- Coordinate with team members to keep daily operations running smoothly.
Administrator
T-Mobile International
Hatfield, Hertfordshire
2000.06 - 2002.02
- Processed and organised technical data by renaming files systematically and keeping records.
- Updated Excel spreadsheets to support faster reference and streamlined information access.
- Provided HR support by organising meetings, preparing rooms, and arranging refreshments.
- Liaised with trainers to gather required information and training materials.
- Completed general administration and supported teams with ad-hoc requests as needed.
Education
NVQ Level 2 - Beauty Therapy
Barnfield College
Luton 1995.09 - 1997.06
Business & Finance
Hendon College
London 1992.09 - 1994.06
CPVE - Business
Woodhouse Sixth Form College
1991.09 - 1992.06
Skills
- Microsoft Office Suite proficiency
- CRM and database management
- Effective communication skills
- Client and colleague liaison
- Organisational and prioritisation skills
- Interpersonal relationship building
- Customer service excellence
- Attention to detail
- Operational support strategies
- Contract review expertise
- Autonomous work ethic
- Office record maintenance
- Results-oriented approach
- Initiative and resilience under pressure
- Time management efficiency
- Confidentiality and discretion practices
References
References available upon request
Affiliations
- Baking
References
References available upon request.
Timeline
Customer Care Administrator - Part Time - Fully Remote
Rosscare – NHS Wheelchair Services
2026.01 - 2026.06
Operations Support Assistant - London - Fully Remote
Daemon Solutions - Technical Consultancy
2017.07 - 2025.12
Fault Management Controller/Site Access Administrator
T-Mobile UK
2005.01 - 2013.09
Reception/Administrator
Car Hire, St Johns Wood
2002.04 - 2005.09
Administrator
T-Mobile International
2000.06 - 2002.02
NVQ Level 2 - Beauty Therapy
Barnfield College
1995.09 - 1997.06
Business & Finance
Hendon College
1992.09 - 1994.06
CPVE - Business
Woodhouse Sixth Form College
1991.09 - 1992.06