Leeann Sutcliffe-Pickard
Wakefield,West Yorkshire
Summary
Dynamic and resilient professional with a strong foundation in time-management, team leadership, and communication skills. Demonstrates exceptional problem-solving abilities and proactive customer service, thriving in high-pressure environments. Committed to delivering results through effective public speaking and diligent work ethic, with a focus on continuous improvement and my career advancement.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Carer
Healthcare At Home
Wakefield, West Yorkshire
2024.01 - Current
- Assisted with daily meal prep, promoting nutritious options for optimal health and wellbeing.
- Safely transported and accompanied clients to appointments and activities.
- Ensured clients were correctly taking prescribed medications, maintaining optimal health.
- Managed aggressive and threatening behaviour, working with clients suffering mental health disorders.
- Helped individual with day-to-day activities while consistently encouraging independence and self-belief.
Asda CNC/Delivery driver
Asda
Wakefield, West Yorkshire
2021.08 - 2024.01
- Handled delicate items with care, ensuring no damage complaints.
- Resolved customer issues efficiently, rebuilding trust in service.
- Enhanced client satisfaction by providing timely and precise deliveries.
- Assisted elderly and disabled clients with safe shopping delivery, offering necessary support.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Trained new hires for improved productivity and efficiency on the job.
Waitress
The Navigation Inn
Wakefield, West Yorkshire
2019.06 - 2021.09
- Optimised workflow during busy periods by coordinating effectively with kitchen staff.
- Provided excellent service to customers, enhancing overall dining experience.
- Utilised communication skills to assist in resolving customer complaints.
Education
NVQ Level 2 - Hairdressing
Barnsley College
Barnsley 2019.09 - 2021.06
NCFE Level 3 Diploma - Uniformed Services
Barnsley College
Barnsley 2021.09 - 2022.06
GCSEs - English Language
Barnsley College
Barnsley 2021.01 - 2021.01
GCSEs - Maths, Art Textiles, Drama
Kettlethorpe High School
Wakefield 2014.09 - 2019.06
Skills
- Resilience to stressful situations
- Time-Management
- Team Leadership
- Communication skills
- Public speaking
- Proactive customer service
- Problem-solving
- Hardworking and diligent
Affiliations
- - Attending football matches
- - Walking
- -Listening to music
References
References available upon request.
Timeline
Carer
Healthcare At Home
2024.01 - Current
NCFE Level 3 Diploma - Uniformed Services
Barnsley College
2021.09 - 2022.06
Asda CNC/Delivery driver
Asda
2021.08 - 2024.01
GCSEs - English Language
Barnsley College
2021.01 - 2021.01
NVQ Level 2 - Hairdressing
Barnsley College
2019.09 - 2021.06
Waitress
The Navigation Inn
2019.06 - 2021.09
GCSEs - Maths, Art Textiles, Drama
Kettlethorpe High School
2014.09 - 2019.06