Lee Lewis
Bellshill,North Lanarkshire
Summary
A cheerful, passionate and industrious individual who relishes the opportunity to learn and develop new skills. I'm looking for a vacancy within a challenging environment which allows me to not only engage with the role, but feel a sense of fulfilment. An academic environment has enabled the development of a deadline based mindset, honing my work ethic. Experience gained from working in various roles, has given me the opportunity to work as a team, provide a high quality service to customers, in addition to developing communication and multi-tasking skills through various jobs.
Overview
7
7
years of professional experience
Work history
Warehouse operative
Strength Shop
Bellshill, North Lanarkshire
10.2024 - Current
- Performed tasks of manual handling with loads of up to 70kg, in a safe manner.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
General Labourer
Rig-It
Glasgow, Glasgow City
05.2022 - Current
- Frequently engaged with business owners, constructing and taking down their outside dining/bar terraces morning and night
- Prioritised jobs effectively to meet daily construction deadlines.
- Stored building materials safely and securely, minimising damage and loss.
- Regularly lifted loads up to 30kg, minimising risk of personal injury by following manual handling techniques.
- Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
Customer Assistant
M&S
Paisley, Renfrewshire
09.2023 - Current
- Provided fast checkout service with high levels of customer care and transaction speed.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Created attractive visual merchandising and shop window displays.
General Staff Member
Brew/Kettle Black
Paisley, Renfrewshire
03.2023 - 05.2023
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Front of House Team Member
Buck's Bar
Glasgow, Glasgow City
01.2023 - 03.2023
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Promoted current offers through creative promotional displays and targeted upselling.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Kitchen Porter
Brian Maule
Glasgow, Glasgow City
06.2021 - 08.2021
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
- Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
- Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
Insurange Agent
Aviva
Airdrie, North Lanarkshire
09.2018 - 08.2019
- Handling day-to-day customer service queries, setting up new insurance policies and giving car insurance quotes
- Break and call periods were consistently monitored throughout shifts which enabled me to develop punctuality and efficiency with my time
- These skills were directly transferred over to customer dealings by ensuring all requests were dealt with in a timely manner
- In addition to this, high quality service was enabled by maintaining an enthusiastic and friendly attitude
- In order to connect customers with various departments, clear and concise communication between both parties was required, as well as multi-talking skills to simultaneously work between systems and ensure accurate collaboration.
Education
Bachelor of Arts - Photography
City of Glasgow College
Glasgow, Glasgow City06.2024
HND2 - Photography
City of Glasgow College
Glasgow, Glasgow City06.2022
NQ (Foundation) - Photography
City of Glasgow College, NQ
Glasgow06.2020
SCQF Level 4-7 - Multiple
St Ambrose High School
05.2017
Skills
- Customer experience
- Proficient in Adobe Suite
- Stress management
- Active listening
- Upbeat, outgoing and positive
- Interpersonal skills
- Efficient under pressure
- Manual lifting
- Deadline driven
- Team player
Timeline
Warehouse operative
Strength Shop
10.2024 - Current
Customer Assistant
M&S
09.2023 - Current
General Staff Member
Brew/Kettle Black
03.2023 - 05.2023
Front of House Team Member
Buck's Bar
01.2023 - 03.2023
General Labourer
Rig-It
05.2022 - Current
Kitchen Porter
Brian Maule
06.2021 - 08.2021
Insurange Agent
Aviva
09.2018 - 08.2019
Bachelor of Arts - Photography
City of Glasgow College
HND2 - Photography
City of Glasgow College
NQ (Foundation) - Photography
City of Glasgow College, NQ
SCQF Level 4-7 - Multiple
St Ambrose High School
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