Lee Humphreys
Cardiff,Vale of Glamorgan
Summary
I am hard working and self-motivated. I strive to achieve the best in everything I do. I hope my cv reflects that - starting as a cleaner, right through to being manager. I find as a person self-evaluation is crucial. This taught me that goals and targets must be set. I love learning anything new and challenging. My skills vary from kitchen work right through to customer care and leadership have spent all of my working life working within the hospitality sector and am looking to grow even further within it. Skills are so precious to me. Also skills never leave you, they help progress and allow you to grow further. I am very presentable, hardworking, and reliable and full of energy. I will give my all into every position or challenge I face through my life as it is fundamentally what pushes me as a person. (Making new friends along the way)I thrive from working within a team but also work well on my own and I am always pushing myself personally and professionally. I look forward to hearing from you and thank you for taking time to read my CV.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Catering manager
UHW-Aroma Coffee & Sandwich Bar
Cardiff
2017.10 - Current
- We provide a high standard of hospitality be it Coffee and cake or full executive lunches
- Serving customers at a very fast pace
- Cashing up at the end of the day
- Numeracy skill and teaching and maintaining brand standards at all times
- Also maintaining that the store is running within budget and to the targets set by my employers.
- Hired and managed catering staff to perform best practices and quality standards.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
- Reconciled cash and credit card transactions to maintain accurate records.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
Cafe and Events Supervisor
Kudos Catering @ National Football Museum MCR
Manchester
2015.12 - 2017.03
- I was the café and events supervisor in a busy café within the museum but also did corporate events with dinners for up to 500 people as well as the catering at Coronation Street based at Granada Studios
- I was in charge of the day to day running of the café which included stock management, cash handling, Staff rotas, staff training but also prepping for the evening events.
- Evaluated client and guest feedback to improve event services.
- Showcased facilities to prospective clients through in-person visits and marketing resources.
- Obtained client feedback to determine improvements for future events.
- Welcomed guests into venues, showing them to tables and providing menus.
- Recruited and trained staff to achieve high-performing, focused event teams.
- Assessed individual customer needs and recommended event packages to suit.
Assistant Manager
Coffee#1
Cardiff
2014.11 - 2015.12
- I was based in a busy Coffee shop based in the city centre
- In my role as assistant manager I had to assist the manager when she was on shift but also oversee the running of the store when running shift
- Cashing up and banking
- I had to do weekly and monthly stock take
- I also had to make sure the staff were fully trained and following all of the brand standards.
Assistant Manager
Talk Of The Town/La Viva
Swansea
2013.11 - 2014.11
- Creating new promotions and events
- Day to day running of the pub
- Karaoke Host
- Stock ordering and control
- Training Staff in all Training Procedures
- Making sure venue was always up to brand standards
- Preparing venue for special functions.
Manager-Champers
Champers Wine Bar
Swansea
2010.09 - 2013.11
- Creating new promotions and events
- Day to day running of the pub
- Customer care
- Karaoke Host
- Stock ordering and control
- Training Staff in all Training Procedures
- Making sure venue is up to brand standards and meeting targets
- Leading a large team working within a very busy bar and Nightclub.
- Organised financial and operational data to help with yearly budgeting and planning.
- Located, verified and distribution information through knowledge management practices.
- Monitored health and safety measures for guaranteed compliance.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
Assistant Manager
Champers Wine Bar
2009.04 - 2010.09
- Assisting managers with day to day running of the pub
- Creating the weekly Rota
- Stock ordering and control
- Training new members of staff
- Creating new promotions.
Pub and Club Cleaner
Champers
2008.01 - 2009.04
- General cleaning duties
- Buffering floors
- Stock orders.
Catering supervisor
Eurest Catering
Cardiff
2006.02 - 2008.01
- Serving customers
- Stock replenishment
- Food Hygiene
- Stock ordering
- Creating the weekly Rota.
Call Centre Advisor
BT
Cardiff
2005.09 - 2006.02
- Taking inbound calls with 118 500
- Taking welsh speaking only calls
- Working to very strict targets.
Coffee Shop Assistant
O'Brien's Irish
2004.03 - 2005.08
- Serving customers at a very fast pace
- Preparing sandwiches and wraps
- Cashing up at the end of the day
- Food Hygiene control.
Education
GCSEs -
Ysgol Gyfun Rhydyfelen
Pontypridd, Rhondda Cynon Taf 1995.09 - 2000.04
Skills
- Food Hygiene trained
- Kitchen staff coordination
- Cleanliness
- Recruitment
- External recruitment
- Workflow planning
- Decision making
- Safe food handling
- Produce purchasing
- Corporate event specialist
- Training
- Diverse beverage knowledge
- Cost controls
- Hiring and training
- Marketing knowledge
- Cleaning and sanitation procedures
- Food plating and presentation
- Conflict resolution
Languages
Welsh
Intermediate
Certification
Food Hygiene Level 2
Timeline
Catering manager
UHW-Aroma Coffee & Sandwich Bar
2017.10 - Current
Cafe and Events Supervisor
Kudos Catering @ National Football Museum MCR
2015.12 - 2017.03
Assistant Manager
Coffee#1
2014.11 - 2015.12
Assistant Manager
Talk Of The Town/La Viva
2013.11 - 2014.11
Manager-Champers
Champers Wine Bar
2010.09 - 2013.11
Assistant Manager
Champers Wine Bar
2009.04 - 2010.09
Pub and Club Cleaner
Champers
2008.01 - 2009.04
Catering supervisor
Eurest Catering
2006.02 - 2008.01
Call Centre Advisor
BT
2005.09 - 2006.02
Coffee Shop Assistant
O'Brien's Irish
2004.03 - 2005.08
GCSEs -
Ysgol Gyfun Rhydyfelen
1995.09 - 2000.04