Lee Franks

Work history

Support coordinator

Employee

Exeter, Devon

2024.05 - Current

Handled complex situations, resulting in improved client relationships.
Alleviated work pressure with effective task delegation among team members.
Monitored performance metrics, ensuring consistent quality of service delivery.
Improved customer satisfaction by promptly addressing their complaints and queries.
Documented all case data with strict adherence to data security and privacy protocols.
Offered compassionate and empathetic support, assisting clients in navigating complex life challenges.
Conducted regular feedback sessions, leading to continuous improvement in services offered.
Documented and followed individualised support plans to meet changing client needs.
Helped clients gain access to healthcare and housing resources, liaising with non-profits to secure programme data and placements.
Conducted intake interviews and provided orientation to new shelter residents.
Assessed traumatised individuals to develop service plans based on emotional, physical and psychological status.
Recorded assessment results for providing tailored responses to each victim's needs.

Concierge

Home Group

Exeter, Devon

2024.05 - Current

Maintained professional demeanour whilst dealing with difficult situations.
Handled complaints professionally, resolving issues promptly.
Ensured smooth operations for daily concierge activities.
Planned schedules to support consistent service delivery and reception coverage.
Reconciled floats and administered petty cash systems.
Kept reservations systems up-to-date for clear availability management.
Coordinated housekeeping staff to prepare rooms for guest arrivals.
Instructed maintenance staff to service rooms with known issues.

Dog handler and Sitter

Rover

Cambridge/Paignton, Cambridgeshire/Devon

2012.10 - 2024.05

Gave daily exercise routines to maintain canine agility and fitness levels high.
Identified individual needs of different breeds for optimal care provision.
Conducted behavioural assessments on incoming dogs, determining suitable training tactics.
Guided owners on proper caretaking methods, enhancing pet-owner relationships.
Administered medication as directed by veterinary professionals, ensuring timely recovery from illness.
Maintained a clean and healthy environment for the dogs, reducing risks of disease transmission.
Prepared food and water to preserve health and growth of animals.
Planned exercises to support wellbeing of animals.
Purchased equipment and materials to meet designated schedule of work.
Monitored standards of animal welfare and care to identify health and growth of animals.
Checked animal coats for fleas and ticks, offering treatment advice.
Assessed animal behaviours and conditions, tailoring treatments to suit.

Courtesy Bus Driver

APCOA Security, Addenbrookes Hospital

CAMBRIDGE, Cambridgeshire

2009.05 - 2012.04

Carried out day-to-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Supported team by demonstrating respect and willingness to help.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Increased customer satisfaction by resolving issues.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Applied positive customer service approach to increase satisfaction levels.
Delivered exceptional customer service by proactively listening to concerns and answering questions.

Security and parking management

APCOA Addenbrookes Hospital

CAMBRIDGE, Cambridgeshire

2006.09 - 2009.09

Carried out day-to-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Supported team by demonstrating respect and willingness to help.
Worked flexible hours, covering nights, weekends and bank holidays.
Consistently arrived at work on time and ready to start immediately.
Offered friendly, efficient customer service and handled challenging situations with ease.
Increased customer satisfaction by resolving issues.
Improved efficiency and productivity by acquiring new skills.
Displayed energy and enthusiasm in fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Applied positive customer service approach to increase satisfaction levels.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Oversaw daily operations to achieve high productivity levels.

Nursing and Health Care assistant

Leicester Royal infirmary

Leicester, Leicestershire

2004.04 - 2006.09

Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
Assisted in patient care, improved comfort and well-being.
Liaised between patients and healthcare professionals, facilitated effective communication channels.
Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
Monitored vital signs of patients with meticulous attention to detail for accurate readings.
Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
Kept detailed records of patient progress, assisted medical staff in treatment planning.
Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
Enhanced healing process by changing wound dressings regularly.
Assisted in all aspects of personal care, retaining comfort and dignity.
Maintained confidentiality and compliance standards for optimised patient care.
Worked closely with nurses to maintain high levels of communication.
Completed care documentation and monitored patient progress to achieve up-to-date records.
Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
Monitored client health conditions and reported immediate issues to manager.
Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
Thoroughly sterilised and sanitised clinical and mobility equipment.
Optimised patient satisfaction through compassionate, considered care and communication.

Stairs are Window fabricator

Jeld -Wen

Melton Mowbray, Leicestershire

2003.09 - 2004.04

Conducted thorough inspections of finished products, ensuring adherence to standards.
Assembled window frames for improved product robustness.
Followed detailed blueprints, ensuring exact measurements and superior product quality.
Worked diligently under pressure, meeting tight deadlines consistently.
Achieved high quality finishes with meticulous sanding and polishing tasks.
Utilised appropriate protective gear when handling dangerous materials or machinery,.
Used various hand tools proficiently, improving task efficiency.
Focused on minute details whilst assembling parts, resulting in flawless finished products.
Operated fabrication machinery to enhance productivity.
Adhered strictly to health and safety protocols whilst operating heavy machinery, minimising risks of accidents.
Maintained clean workstation, promoting safer working environment.
Used power tools to cut, shape and connect frames.

Security officer

Cambridge University

CAMBRIDGE, Cambridgeshire

2001.01 - 2003.09

Upheld strict access controls for ensuring building security.
Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
Collaborated with local law enforcement agencies for enhancing site security measures.
Patrolled premises regularly, contributing to a safe work environment.
Coordinated with other officers on shift changes smoothly and effectively.
Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
Ensured smooth traffic flow in the car park by directing vehicles efficiently.
Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
Assisted in emergency evacuation drills, ensuring all staff understood procedures.
Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
Managed lost property system effectively, returning items to rightful owners promptly.
Maintained order by monitoring CCTV screens and reporting suspicious activities.
Carried out health and safety risk assessments accurately for reducing potential hazards.
Trained new members of the security team, raising overall team performance levels.
Responded to alarms with swiftness, ensuring minimal disruption to operations.
Checked ID cards and documented details in security log.
Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
Worked in security control room to continuously monitor CCTV feeds.
Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
Completed regular patrols after business hours, preventing intrusions and detecting problems.
Completed thorough incident reports, recording exact observations, occurrences and witness statements.
Collaborated with security teams and emergency services to resolve urgent situations.
Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
Identified safety risks by analysing reports and camera footage.
Investigated alarms and incidents with rigorous evidence collection.
Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
Eliminated unauthorised access through effective employee and visitor screening.
Remained flexible in rapidly moving environment and adapted to developing situations.
Inspected access points for signs of tampering and secured against misuse.
Created hazard-free environment by reporting on building damage and irregularities.
Employed covert surveillance to monitor individuals and gather evidence of violations.

HM Forces Army Reserves

H M Forces

2000.01 - 2000.11

Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Worked flexible hours, covering nights, weekends and bank holidays.
Consistently arrived at work on time and ready to start immediately.

Summary

Overview

Work history

Support coordinator

Concierge

Dog handler and Sitter

Courtesy Bus Driver

Security and parking management

Nursing and Health Care assistant

Stairs are Window fabricator

Security officer

HM Forces Army Reserves

Education

NVQ Level 1 -

NVQ Level 4 -

NVQ Level 1 - Musculoskeletal

NVQ Level 1 -

NVQ Level 1 -

NVQ Level 1 - Mess Stewards course

GCSEs - Mixed science

GCSEs - English

GCSEs - Maths

Skills

Timeline

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