Sandeep Madhu

Outline:

To provide administrative support, manage the database and booking systems, and arranging NMH (Non-Medical Help) support Funded by DSA / SFE (Student Finance England), for disabled students studying in universities. Also, recruit tutors,
mentors and other staff based on the requirements, and provide induction and training to new staff.

Key responsibilities:
• To carry out routine administrative duties necessary for the smooth running of business and
arranging support for disabled students.
• To manage a team of mentors, support workers and tutors, and ensure that students receive
excellent level of support.
• To work closely with the Director of Equality Enterprise to develop and refine administrative, student
service and recording information.
• To recruit tutors, mentors and other staff based on the requirements, and provide induction and
training to new staff.

• To work closely with the disability advisors at Universities, and to organize and meet with students
accessing the service.
• Recording information and managing the database and booking systems at Equality Enterprise.
• To assist with the booking of support workers, mentors and tutors for disabled students for band 1- 4
support. • To keep accurate records of hours used and to log these using excel spreadsheets.
• To provide the director of Equality Enterprise with statistical figures for audit purposes and reports.
• To check and process the pay claims and invoices which are submitted by Equality Enterprise staff.
• To act as the first contact for students, staff and university partners.
• To provide students with advice, information and guidance on the Disabled Student Allowance
(DSA) process and support available.
•To organize and book CPD training events for staff.
• To maintain confidentiality in dealing with students and company information in line with GDPR and
university policies.
• To administer the evaluation and monitoring of the service. Collating client feedback.

Outline:

Working within business development team for leading online marketplace in USA, responsible for generating consistent revenue through onboarding new activity partners, dining partners/restaurants, hotels, parking garages on Way.com for USA and Canada markets.

Key responsibilities:

• Client Development: Onboard new activity partners, dining partners/restaurants, hotels, parking garages on Way.com for USA and Canada markets. Use professional language and show how your duties impact the business where possible.
• Managing relationships with suppliers who list their inventory of tour, activity, and ticket products on way.com
• Proactively reach out to suppliers, manage relationships, negotiate commercial terms, and optimize products in my account portfolio.
• Business Development: Research new prospective suppliers and negotiate new contracts to close leads and bring their products on board.

Key achievements:

• Won no.1 employee of the month for the month of June 2020.
• On-boarded more than 200 partners (new activity partners, dining partners/restaurants, hotels, parking garages) on Way.com.

Outline:

Working within the client support team, ensuring that all clients always receive excellent level of technical support.

Key responsibilities:

• Responsible to provide technical support to international clients in USA and Canada.
• Handle multiple support tickets raised simultaneously.
• Responsible for providing timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls.
• Responsible for responding to clients in an efficient and professional manner Handle and resolve technical queries; identifies and escalate accordingly Meet expectations regarding productivity as defined by the process or manager.
• Escalate necessary cases to the right level within the defined LOB (Line of Business) Ensure compliance with all company and departmental policies, procedures and Guidelines, and perform other tasks as requested, assigned, or directed Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
• Flexibility to work extended hours with minimal notice during high volumes.

Outline:

Working within the HR department for a leading recruitment consultancy contributing to recruitment, marketing, business development and events management for clients from different verticals.

Key responsibilities:

• End-to-end recruitment: Identify current and prospective staffing requirements, Sourcing the most appropriate CVs from the database, job portals and social media. Proper validation to ensure suitability of profile with the requirement.
• Recruit candidates from colleges, universities and other educational institutions. Co-ordinate and participate in selection and examination boards to evaluate candidates. Notify applicants on the results of the selection process and prepare job offers.
• Head Hunting, Social Media Recruitment, Cold Calling, generate leads, Sourcing, Screening, Short listing, Scheduling Interviews, Candidates Tracking, and Follow-ups.
• Client Management/Client Interaction: Site visits, clearly understanding and working on requirements from clients (IT and Non-IT). Lead meetings with Technology and Business Partners to understand requirements Proper co-ordination with clients and candidates till the offer letters are rolled out.
• Team management: Handling a team of sourcing executives and ensuring that targets and goals are achieved.
• Business development (Client development): Interacting with prospective clients Identifying new corporate clients and securing them as clients for business growth. Submitting the recruitment proposal and creating a mutually beneficial and long-lasting relationship for the future.

Key achievements:

• Attended 54 client meetings in UAE (Dubai, Abu Dhabi and Sharjah) and got 32 contracts signed with new clients.
• Attended International Conference 2015 of BNI (Business Network International) in World Trade Centre, Dubai, UAE representing Art of Living HR.
• Chief organizer for 14 job fairs, 2 internship fairs and 5 conferences all over India for Art of living HR