Lee Eaton
Kenilworth,Warwickshire
Summary
A highly skilled professional with a strong interest in cars and extensive technical knowledge of vehicle repair. Demonstrates excellent communication and leadership skills, with a proven ability to adapt to changes in processes. Committed to leveraging expertise in automotive technology to drive innovation and efficiency within the industry.
Overview
27
27
years of professional experience
Work History
Senior Workshop Controller
CarStore
Coventry, West Midlands
08.2022 - 08.2024
- Supervised daily operations for the mechanical workshop and bodyshop workflow to ensure that optimal productivity was achieved and customer orders were completed on time.
- Managed a team of 17 technicians in the mechanical workshop and 10 in the bodyshop ensuring that all staff were on target/exceeding targets for productivity and efficiency
- Coordinated work and assigned tasks to the technicians based on technicians skills and priority of work to be completed. .
- Monitored workshop and bodyshop performance, checking repair times and labour efficiency to ensure output targets were being met and implementing corrective actions.
- Ensured all repairs were carried out to the highest standards of work, safety and quality whilst following manufacturer guidelines.
- Maintained good communication with the service manager,ensuring customer vehicles were complete within the correct time frame and within budget..
- Conducted daily morning meeting with staff to review the upcoming work, targets, performance and any potential issues.
- Reviewing technicians job cards, ensuring efficiency and productivity are above target and the write ups for the jobs completed are correct with the work that is carried out.
- Reviewing staff training is up to date and implementing training programs so as they can enhance their skills and qualifications to keep upto date with the latest vehicle technologies.
- Ensuring that the company health and safety policies are being complied with and ensuring all staff are using the correct P.P.E for the job role that they carry out.
- Supporting the management team with requirements to keep jobs within budget and help minimise waste and improve overall efficiency and costs.
Senior technician
CarStore
Coventry
09.2020 - 08.2022
- Manage accurate and effective mechanical repairs within prep standards
- Carry out quality control checks on prepped vehicles
- Assisting technicians with technical and diagnostic knowledge
- Assisting the Production Leader to achieve daily targets
- Communicating between the workshop and all other departments to resolve any issues that arise
- Assist Aftersales with customer vehicles and talk to customers face to face to explain any issues or what has been done to rectify the issue with their vehicle
- Ensuring a constant flow of vehicles are available for the technicians
- Liaising with Parts Department with parts discrepancies or extra parts required
Technician
CarStore
Coventry
06.2018 - 08.2020
- Repairing vehicles to prep standards
- Inspecting vehcles to get ready for prep work
- Carrying out Mots on prepped vehicles
Assistant manager
HiQ Easy Auto Centres
Coventry
07.2007 - 05.2018
- Assisting the manager with the day to day operations of the store
- Taking bookings from customers over the phone and walk in bookings
- Stock control and stock ordering
- Organising the work schedules for the mobile tyre fitting vans to achieve high productivity
- Diagnosing and repairing customer vehicles
- Communicating with account customers to resolve any problems and keep a high level of service
- Helping other technicians in the store with work
Army Cadet Force instructor
H.M Forces
Royal Leamington Spa
04.2013 - 08.2016
- Coordinated team training exercises to comply with organisational standards
- Identified threats and developed strategies for security and protection
- Provided input and feedback to supervisors to improve cadet training
- Maintained up-to-date knowledge of military drills and weaponry
- Supported junior cadets in learning fieldcraft and navigation
- Developed shooting skills through responsible rifle preparation and handling
- Practised accuracy and precision in target and clay shooting
- Submitted status reports to update supervisors regarding developments and problems
- Maintained professional appearance through uniform care
- Supervised and assessed learners for issues with instruction delivery and grasp of materials
- Used established standards and teaching expertise to plan learning programmes
- Maintained records of assessments and submitted timely feedback to students.
Vehicle technician
HiQ Tyre services
Coventry
11.2002 - 06.2007
- Read and followed technical documentation to complete accurate repairs
- Carried out vehicle maintenance and completed mileage-based services, including changing cam belts, filling fluids and replacing gaskets
- Repaired vehicles to a high standard to deliver safe vehicles
- Communicated repair needs and issues to customers, explaining complex problems and what was required to repair
- Located and diagnosed engine faults
- Documented work logs and repairs to maintain accurate records
- Increased customer satisfaction by resolving issues
- Cleaned work areas and equipment
- Offered friendly, efficient customer service and handled challenging situations with ease.
Store manager
Stratford Car Parts
Stratford-upon-Avon
02.1998 - 10.2002
- Planned logistical operations for safe transportation, storage and sale of goods
- Managed stock levels to match with the changes in ages of vehicles customers ordering parts for
- Trained staff on the company policies including health and safety and telephone etiquette
- Checked invoices from suppliers against physical stock records to identify discrepancies
- Completed opening and closing procedures each day
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Exhall School
Skills
- Good knowledge of and interest in cars
- Good communication skills
- Good technical knowledge of vehicle repair
- Adaptable to changes in processes
- Good leadership skills
Timeline
Senior Workshop Controller
CarStore
08.2022 - 08.2024
Senior technician
CarStore
09.2020 - 08.2022
Technician
CarStore
06.2018 - 08.2020
Army Cadet Force instructor
H.M Forces
04.2013 - 08.2016
Assistant manager
HiQ Easy Auto Centres
07.2007 - 05.2018
Vehicle technician
HiQ Tyre services
11.2002 - 06.2007
Store manager
Stratford Car Parts
02.1998 - 10.2002
Exhall School
Similar Profiles
David ReidDavid Reid
Business Change Project Manager at Ministry of JusticeBusiness Change Project Manager at Ministry of Justice
Poppy AspinallPoppy Aspinall
Waitress at Coffee On The CornerWaitress at Coffee On The Corner
Tom HuntTom Hunt
Assisted Junior school Clubs at BablakeAssisted Junior school Clubs at Bablake
Ash ScottAsh Scott
Senior Service Advisor/Workshop Controller at Hendy GroupSenior Service Advisor/Workshop Controller at Hendy Group
David ThomasDavid Thomas
Workshop Controller at Velocity Truck CentreWorkshop Controller at Velocity Truck Centre