Lee Curran
Belfast
Summary
Skilled and detail-oriented professional with expertise in problem-solving, fault-finding, and customer support. Strong IT skills across Microsoft Excel, Microsoft Word, and Microsoft Outlook, combined with excellent organisation, communication, and the ability to perform under pressure.
Overview
12
12
years of professional experience
Work history
Technical support engineer (2nd line)
Radius connect
Belfast
2023.07 - 2026.04
- Proficient in operating systems including Windows, Linux, and macOS
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs)
- Experience troubleshooting hardware, software, and application issues
- Ticketing and Remote support tools: TeamViewer, Jira Service Management
- Proficient in router configuration and remote network troubleshooting, including IP routing, VLANs, and connectivity diagnostics.
- Cloud platforms: Amazon Web Services, Microsoft Azure, Google Cloud Platform
- Delivered technical support to end users via phone, email, and live chat, resolving issues within defined SLA targets
- Advanced proficiency in Microsoft Office applications, including Excel, Word, and Outlook
Telecoms field engineer
Circet
Edinburgh, Edinburgh
2020.02 - 2023.07
- Installation, testing, and maintenance of fibre optic networks (FTTP/FTTH)
- Proficient in fibre splicing, jointing, and termination techniques (fusion splicers, cleavers)
- Strong understanding of network infrastructure, including PON (Passive Optical Networks)
- Skilled in fault finding using OTDR and light source/power meter testing (e.g., OTDR, power meters, light sources)
- Knowledge of cabling standards, routing, and underground/overhead network builds
- Ability to read and interpret network schematics and fibre plans
- Health & safety compliance systems and reporting tools
Customs Admin Officer
Montgomery Transport
Newtownabbey
2018.02 - 2020.02
- Processed import and export documentation in compliance with HMRC and international trade regulations
- Submitted customs declarations using CDS (Customs Declaration Service) and CHIEF (Customs Handling of Import and Export Freight)
- Ensured accurate tariff classification, commodity codes, and customs valuation
- Liaised with freight forwarders, border agencies, and internal teams to ensure smooth customs clearance
- Monitored shipments, resolving delays and discrepancies in a timely manner
- Produced reports and maintained accurate records for audit and compliance purposes
- Advanced proficiency in Microsoft Excel, with strong skills in Microsoft Word and Microsoft Outlook
Ramp Agent
Belfast International Airport
Belfast
2014.01 - 2018.02
- Loaded and unloaded baggage, cargo, and mail in line with aviation safety procedures
- Operated ground support equipment (GSE) including belt loaders, tugs, and aircraft stairs
- Supported aircraft turnaround operations to ensure on-time departures
- Conducted pre-departure checks and maintained strict compliance with safety regulations
- Communicated with flight crews and ground teams, using Microsoft Excel and Microsoft Outlook for reporting and coordination
Education
Diploma - Travel & Tourism, Aviation and Media Studies
Belfast Metropolitan College
Belfast, IrelandA-Levels - Media, Travel and Tourism
Glengormley High School
NewtownabbeyGCSEs - GCSE
Glengormley High School
NewtownabbeySkills
- Strong problem-solving and fault-finding skills
- Strong attention to detail and accuracy in data handling
- Customer-focused with clear communication skills
- High attention to detail and commitment to quality workmanship
- Ability to work under pressure and meet tight turnaround times
- Excellent teamwork and communication skills
- Excellent organisational and time management skills
- Effective communication with internal teams and external stakeholders
Certifications
- NRSWA (Street Works) certification
- SA001/SA002 (Safety Around Fibre)
- Working at Heights & Manual Handling
- Full UK Driving Licence
Timeline
Technical support engineer (2nd line)
Radius connect
2023.07 - 2026.04
Telecoms field engineer
Circet
2020.02 - 2023.07
Customs Admin Officer
Montgomery Transport
2018.02 - 2020.02
Ramp Agent
Belfast International Airport
2014.01 - 2018.02
Diploma - Travel & Tourism, Aviation and Media Studies
Belfast Metropolitan College
A-Levels - Media, Travel and Tourism
Glengormley High School
GCSEs - GCSE
Glengormley High School