Leanne Deacon

• Conducted in-depth employability assessments to identify barriers to work, creating tailored action plans that address skills gaps, confidence, health, childcare, and transport issues.
• Engaged and supported jobseekers referred by JCP, building trust and understanding individual circumstances, skills, and career aspirations to enhance job readiness.
• Deliver one-to-one coaching and group workshops on CV writing, interview techniques, job search strategies, and digital skills.
• Work closely with JCP Work Coaches to ensure a joined-up approach, sharing progress updates and aligning support with claimant commitments.
• Sourced and matched suitable job opportunities through Reed’s employer network, proactively engaging local businesses to create job vacancies that align with participant goals.
• Support clients into sustainable employment, including arranging work trials, apprenticeships, or training opportunities.
• Provide in-work support for both candidates and employers to help sustain employment and address any early challenges.
• Stay informed on labour market trends and local recruitment needs to better advise and prepare clients for available roles.
• Promote Reed’s services to local employers, training providers, and community organisations to expand opportunities for participants.
• Maintain accurate records of participant interactions, progress, and outcomes in line with contractual and compliance requirements.

• Manage Participant Records: Accurately create, update, and maintain participant files in line with Restart Scheme provider guidance, ensuring all data is compliant with GDPR and DWP requirements.
• Data Entry & Reporting: Input attendance, progress, and outcome data into the case management system, producing regular reports for internal teams and DWP audits.
• Monitor Compliance: Ensure all administrative processes meet Restart Scheme contractual obligations, flagging any risks or discrepancies to management.
• Coordinated appointments, scheduling and confirming participant meetings, workshops, and employer interviews to enhance communication and reduce missed appointments.
• Handle Participant Enquiries: Respond to phone calls, emails, and in-person queries with empathy and professionalism, signposting participants to the right support.
• Supported case managers and work coaches by preparing participant packs, printing resources, and tracking action plans, contributing to efficient frontline operations.
• Document Management: File and archive documents securely, ensuring easy retrieval for compliance checks and audits.
• Liaise with External Partners: Communicate with training providers, employers, and community organisations to confirm bookings, share participant information (with consent), and follow up on outcomes.
• Support Event Delivery: Assist in organising job fairs, employer engagement events, and training sessions, including preparing materials and managing attendee lists.
• Suggested and implemented process improvements, streamlining participant journeys and enhancing administrative workflows.

During this period, I have been actively enhancing my professional skill set and strengthening my overall employability. As an active job seeker, I have continued to pursue suitable opportunities while successfully completing a Civil Service training course, further developing my competencies and readiness for public‑sector employment.

• First point of contact for residents and visitors associated with Sutton Housing Partnership.
• Responded to enquiries face to face, by telephone, or email, ensuring professionalism and courtesy in all interactions.
• Developed strong understanding of various departments and personnel, facilitating accurate diversion of calls and messages.
• Maintained a good understanding of various departments and people in the organization to enable accurate diversion of calls and messages.
• Greeted & Directed visitors to a waiting area until their appointment was due, or until the person they wished to see became available.
• Reported maintenance issues related to furniture, fittings, and equipment to the line manager.
• Delivered advice and information to residents and supported Age UK and Encompass with their enquiries during staffing shortages.