Hilal Onal
London,London
Summary
Experienced Employment Advisor with a strong background in customer service and housing barriers. A dedicated professional with a proven track record of supporting individuals in overcoming obstacles and achieving their employment goals. Skilled in building positive relationships with clients, providing guidance on job search strategies, and delivering exceptional customer service. Highly knowledgeable in identifying and addressing housing barriers that may impact employment prospects. Consistently achieved KPIs and goals, demonstrating a results-oriented approach. Possess excellent communication, problem-solving, and organizational skills. Committed to making a meaningful impact on the lives of individuals seeking employment.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Employment Advisor
Ingeus
London
05.2022 - Current
- Building effective and positive relationships daily
- Project Management- responsible for creating and developing a more streamlined system for clients who fell out of work, to ensure return to employment within a month
- Setting tailored action plans using the SMART model to aid progression
- Challenging your Participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure you get a sustainable outcome
- Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application
- Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
- Meeting CSS’s, KPI’s and target deadlines
- Support participants in preparing for job interviews, conducting mock interviews and assessment activity
- Meet all monthly performance targets and key performance indicators
- Use of ICONI software system, Power Bi, Microsoft Teams, Word, Excel, PowerPoint and PDF24.
- Provided CV review services for improved job application success.
Employment Advisor
GETSETUK
11.2021 - 05.2022
- Building effective and positive relationships daily
- Challenging your Participants to identify and overcome any potential barriers and help put realistic targets in place for them to meet to ensure you get a sustainable outcome
- Ensuring participants have an up to date and professional CV, supporting statement and covering letter, tailored appropriately for each application
- Provide job search support, guiding participants to register on appropriate jobs boards and ensuring their digital profiles are up to date and visible to employers
- Support participants in preparing for job interviews, conducting mock interviews and assessment activity
- Meet all monthly performance targets and key performance indicators
- Meet Commissioner Customer Service Standards by ensuring contractual compliance requirements are met through quality and effective notes and actions on our internal computer system.
Ground Operations
Stansted Airport (Jet2)
01.2020 - 08.2020
- Welcoming passengers and handling the counter
- Providing essential flight information to passengers
- Ensuring passengers have an easy and comfortable experience
- Carrying out check-in, boarding and disembarkation procedures
- Coordinating and managing staff around the aircraft during its stopover
- Preparation of the flight plan, fuel, weather condition and other important information
- Drafting and handing over the necessary documents for the flight to the aircraft captain
- Management of takeoff slots with air traffic organizations and management of airline network and fleet.
Wheelchair Passenger Assistant
Omniserv
01.2019 - 01.2020
- Assist Passengers with reduced mobility through their airport journey, either by using a wheelchair, electric buggy, or specialized equipment
- Be able to maintain high levels of customer service while working under pressure and assist customers on their connecting flight
- Deliver exceptional customer service to all internal and external customers
- Collect customers and take them through security and passport control down to the boarding gate or airside Host point
- Determine the level of assistance required for each individual passenger
- Complete an incident/Accident Report for any issue you may encounter, including any near-miss events (recording any injuries because of an accident to yourself or customers)
- Comply with all relevant safety procedures.
Education
BSc. International Tourism Management and Business - Tourism
Middlesex University
London 10.2016 - 06.2019
Level 3 Diploma in Travel and Tourism - Tourism
Westminster Kingsway College
London 09.2015 - 07.2016
11 B – C GCSE Including Math’s and English -
Hornsey School For Girls
London 09.2006 - 07.2011
Skills
- Organised and methodical
- Meticulous attention to detail
- Welfare advice experience
- IT: Proficient in the use of MS Office
- Excellent communicator
- Outstanding interpersonal and customer service skills
- Influencing and Negotiation
- Project Management
- Ability to build and manage effective Stakeholder relationships
- Job market analysis
- Conflict resolution
- Computer proficiency
Affiliations
- Arts and crafts
- Baking
- Personal blog
Timeline
Employment Advisor
Ingeus
05.2022 - Current
Employment Advisor
GETSETUK
11.2021 - 05.2022
Ground Operations
Stansted Airport (Jet2)
01.2020 - 08.2020
Wheelchair Passenger Assistant
Omniserv
01.2019 - 01.2020
BSc. International Tourism Management and Business - Tourism
Middlesex University
10.2016 - 06.2019
Level 3 Diploma in Travel and Tourism - Tourism
Westminster Kingsway College
09.2015 - 07.2016
11 B – C GCSE Including Math’s and English -
Hornsey School For Girls
09.2006 - 07.2011
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