Leanne Campbell
Livingston
Summary
I’m a hardworking, dedicated and passionate professional with excellent communication, organisational and interpersonal skills, I’m driven by providing exceptional customer service. With over 20 years in retail I have gained a wide range of skills that I have used in all my roles throughout my career.
Overview
27
27
years of professional experience
Work history
Sales Assistant Supervisor
Original Penguin
Livingston , West Lothian
2018.07 - Current
- Supported management in developing staff schedules to optimise workforce efficiency.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Trained new staff members, fostering a supportive working environment.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Collaborated with sales managers to meet target quotas.
- Built rapport with new and existing customers to boost client retention.
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Trained new staff on product knowledge and sales techniques to enhance team performance.
- Implemented merchandising strategies to improve product visibility and attract customers.
- Assisted in training and mentoring new sales assistants to enhance team performance.
- Coordinated daily operations to ensure a seamless customer shopping experience.
Store Manager
Jaeger Livingston
2015.01 - 2018.01
- Store Manager (was made redundant due to store closure)
Assistant Manager
Jaeger Livingston
2014.01 - 2015.01
- Attending quarterly Managers conferences
- Recruitment of new staff.
- Daily running of the store
- Daily Admin
- Training of all new staff
- Controlling store budgets
- Controlling staff costs
- Also, all the below
Sunday Supervisor/ Supervisor
Jaeger Edinburgh
2007.01 - 2014.01
- Supporting Manager with Daily running of the store.
- Daily Admin
- Visual Merchandiser and Window Dresser.
- In charge of controlling staffing cost's
- Loyalty Specialist for Edinburgh
- Trainer of new staff
Children's Team leader
Clarks Edinburgh
2004.01 - 2006.01
- Daily cash management
- Daily set up of the dept
- Handing out tasks to my own team of 5
- Prioritizing customer service
- Fitting Children's shoes to Clarks standards
- Merchandising new stock
- Supporting teams across 2 other floors
- Daily household duties
Optical Adviser
Dollond and Aitchison Livingston
2002.01 - 2004.01
- Prioritising Customer service
- Making the Daily customer appointments up.
- Advising on the correct lenses and best choice of frame.
- Ordering from suppliers
- Daily cash handling
Assistant Sales
Barratts Glasgow
2001.01 - 2001.01
- Prioritising customer service
- Fitting Children's Shoes
- Daily household duties
Sale's Assistant / Supervisor / Assistant Manager
Oliver & Timpson's then Shoe Zone Livingston
1999.01 - 2001.01
- Prioritising customer service
- Fitting Children's shoes Daily household duties
- Daily cash handling and admin
- Organizing daily tasks for staff
- Merchandising
- Stock control
- Training of staff
Education
GCSEs -
St Margarets Academy
Livingston 08.1999
Skills
- Time optimisation
- Successful up-selling
- Initiative taking
- Demonstrations expertise
- Promotion implementation
- Sales target achievement
- Cash handling
- Visual merchandising
- Returns processing
- Complaint handling
- Loss prevention strategies
- Stock control
- Product merchandising
- Positive attitude
- Effective listening
- Customer Service
- Payment Processing
- Product knowledge
- Superb time management
- Retail merchandising expertise
- Till and cash handling
- Stock room management
- Patience and empathy
- Face-to-face selling
- Retail KPI tracking
- Window display visual merchandising
- Health and Safety regulations
- Stock audits
References
On request
Timeline
Sales Assistant Supervisor
Original Penguin
2018.07 - Current
Store Manager
Jaeger Livingston
2015.01 - 2018.01
Assistant Manager
Jaeger Livingston
2014.01 - 2015.01
Sunday Supervisor/ Supervisor
Jaeger Edinburgh
2007.01 - 2014.01
Children's Team leader
Clarks Edinburgh
2004.01 - 2006.01
Optical Adviser
Dollond and Aitchison Livingston
2002.01 - 2004.01
Assistant Sales
Barratts Glasgow
2001.01 - 2001.01
Sale's Assistant / Supervisor / Assistant Manager
Oliver & Timpson's then Shoe Zone Livingston
1999.01 - 2001.01
GCSEs -
St Margarets Academy