Leanne Burgess
Ryde,Isle of Wight
Summary
Positive and adaptable individual with experience across hospitality and support roles. Known for creating a warm and welcoming atmosphere, communicating effectively with a wide range of people, and staying calm under pressure. Committed to delivering excellent service and contributing to strong team environment.
Overview
9
9
years of professional experience
Work history
Independent consultant
Self employed
Newport, Isle of wight
2023.04 - 2026.01
- Delivered warm, professional first impression in all client interactions.
- Managed bookings, appointments, scheduling with strong attention to detail.
- Built rapport quickly. Maintained welcoming, customer-focused environment.
- Undertook financial analysis to guide budget planning and investment decisions.
- Handled customer enquiries. Resolved issues calmly and efficiently.
- Maintained high standards of cleanliness, presentation, and organisation.
- Managed payments and basic admin tasks accurately and independently.
- Demonstrated reliability, discretion, and ability to work under pressure.
- Demonstrated strong commercial awareness by tailoring services to optimise profitability.
Hospitality team member
kfc
Newport, Isle of Wight
2019.08 - 2023.04
- Demonstrated reliability and commitment by working throughout COVID 19 pandemic.
- Followed strict hygiene, safety, and social distancing protocols in fast-paced environment.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Maintained high levels of customer service by promptly addressing guest queries.
- Ensured optimal guest satisfaction though attention to dietary preferences and allergy information.
- Assisted colleagues during peak hours for smooth operations.
- Streamline communication between kitchen and floor staff for efficient service.
- Ensured cleanliness of dining area for pleasant dining experience.
- Handled complaints in professional manor to maintain brand reputation.
- Consistently delivered over 70% upgrade rate by promoting add-ons and meal deals to maximise revenue.
Team member- Boutique Cafe
karen Kerley
Newport, Isle of Wight
2021.04 - 2022.04
- Provided excellent customer service to enhance business reputation.
- Delivered friendly, attentive service in welcoming cafe environment
- Took orders, prepared drinks, Handled payments efficiently
- Built rapport with regular customers and provided personal experience
- Maintained high levels of cleanliness, presentation, and hygiene.
- Worked closely with small team to ensure smooth day-to day operations.
- Managed busy periods calmly while maintaining quality services.
- Handled customer queries and resolved issues in professional manor.
- Opened and closed cafe, including cash handling and setup/clean-down.
Group & wellbeing worker
Kim Brown nature therapy CIC
Newport, Isle of wight
2017.05 - 2019.10
- Facilitated group sessions in supportive and inclusive environment.
- Communicated with wide range of individuals with different needs.
- Led sensory sessions in care setting.
planned and delivered engaging sessions.
used patience and empathy to support individuals. - Adapted approach to suit different people and situations.
maintained calm, safe, and welcoming atmosphere. - Upheld confidentiality rules with utmost integrity and discretion at all times.
Waitress
Mathew Parker
Newport, Isle of wight
2017.04 - 2017.12
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Collaborated with kitchen staff to ensure order accuracy.
- Assisted with inventory management, streamlined restaurant operations.
- Ensured compliance with health regulations through effective cleaning practices in dining area.
- Enhanced guest satisfaction through attentive and prompt service.
- Improved customer satisfaction by providing efficient and friendly service.
- Met special dietary requests with careful preparation and presentation of dishes.
Education
Some College (No Degree) - Sports Leadership
Nature Therapy
Isle Of Wight 2017.04 - 2017.06
Certificate of Higher Education - Neuro-Linguistic Programming
Blue Touchpaper consulting
Isle of wight 2018.06 - 2018.06
Skills
- Excellent customer service
- Creating welcoming, friendly environment
- Staying calm under pressure
- Teamwork and reliability
- Adaptability with different people and situations
- Time management and organisation
- Strong communication skills
Affiliations
- running
- gym
- travelling
- writing
- yoga
Timeline
Independent consultant
Self employed
2023.04 - 2026.01
Team member- Boutique Cafe
karen Kerley
2021.04 - 2022.04
Hospitality team member
kfc
2019.08 - 2023.04
Certificate of Higher Education - Neuro-Linguistic Programming
Blue Touchpaper consulting
2018.06 - 2018.06
Group & wellbeing worker
Kim Brown nature therapy CIC
2017.05 - 2019.10
Waitress
Mathew Parker
2017.04 - 2017.12
Some College (No Degree) - Sports Leadership
Nature Therapy
2017.04 - 2017.06