Result-driven and adaptable Business Development & Customer Success Leader with 19+ years' experience across various sectors in B2B environment.
Pragmatic leader eager to contribute to organisational growth and development. Applies knowledge of industry best practices and business needs to devise innovative solutions. Active listener with commitment to driving corporate success.
Accomplished Senior Consultant offers proven record of superior client relationship management, drives organizational improvements through leveraging expertise in research and system enhancement.
Works to evaluate business needs and deliver actionable solutions. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization & experienced in leading both onshore & remote teams.
Possesses exceptional interpersonal, problem-solving and analytical skills in all aspects of operations, strategy and sales.
Overview
23
23
years of professional experience
Work history
Independent Consultant
Freelancer
Gurgaon, Haryana
07.2019 - Current
Registered as an expert consultant with companies like Gerson Lehrman, Alpha Sights, Third Bridge, Guidepoint, etc
Consulting businesses in are of HR strategy, Business Development & Background Screening globally
Contributed to success of client's organization by providing expert knowledge and guidance on Background Screening Practices in APAC
Spearheaded contract negotiations to obtain favourable pricing and scheduling parameters
Closely worked across levels including board of directors to strategically affect direction of operations.
International Business Head
FBIV Infocomm
Noida, Uttar Pradesh
02.2021 - 06.2021
Heading the International Business for various products globally including VFAST - Background Screening.
Design & plan setup for success of organization by providing expert knowledge and guidance on Background Screening Practices in APAC.
Strategize and design the Client Interface, Candidate Portal and Vendor Management.
Build a team of subject matter experts from scratch.
Design multiple Catalogues to comply with local law across multiple geographies.
Assistant Vice President
AuthBridge Research Private Limited
Gurgaon, Haryana
06.2017 - 07.2019
Worked on WorkAttest and AuthLead
Led the product development for WorkAttest, responsibilities included:
Market research
Process
Product Design
User experience designing (UX)
Post Launch - Led a team to add 5 million records of ex - employees in less than 2 years resulting in a monthly revenue of 1 million dollars
AuthLead- Brought a strategic change to the “go to market” strategy
Included private equity firms investing in start-ups
Developed new revenue streams from telecom, finance and education sectors resulting in revenue increase by 30% In less than year.
Account Director - APAC
HireRight
07.2015 - 05.2017
Planned and executed management strategies of large-scale accounts in highly regulated financial services & IT industries, including initiatives to customize and/or centralize screening programs to enhance operational efficiency, reduce costs and ensure compliance with relevant regulations
Partner with senior decision-makers globally to design and implement HR policies, processes and frameworks
Delivered above and beyond of annual targets with growth of 137% in existing portfolio
Played key role in driving business growth in APAC region by coordinating with stakeholders globally to design and implement creative initiatives for revenue generation
Spearheaded strategic planning to capitalize on opportunities in multiple accounts, discovered possibilities proactively, and articulated value propositions of multiple products to customers in Indian market
Formulated strategies to streamline background screening processes and enable multiple options, which reduced internal verification turnaround time by 25% and enhanced operational efficiency
Led the integration of multiple platforms within the organisation post mergers
Engaged in creating multidimensional roadmap to optimize background checks
Executive Director
Dot Services Private Limited
01.2014 - 10.2014
Partnered as equity holder to frame and execute strong initiative, which enhanced quality of recruitment and training of resources for start-ups
Provided guidance and expertise on methodologies to assess suitability of candidates to over 100 organizations
Devised promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Streamlined RFP and RFI processes in tandem with joint client steering committee meetings to define KPIs and quality metrics
Drove strategic improvements to enhance operational and organizational efficiencies
Provided exceptional services including counselling, case management, education and job training to diverse client base.
Independent Consultant
04.2012 - 12.2013
Human Resources Operations and strategy, Function Outsourcing, Recruitment and Pre-Recruitment Assessment, Performance Counselling, Behavioural Trainings, Drafting client SLAs
Initiated success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
Client Relationship Manager
Kroll Associates India Private Limited
07.2007 - 01.2012
Created and implemented strategic change management plans in coordination with stakeholders in UK and India to augment business and operational capabilities in India for background screening
Built a team from 2 to 80+ members and scaled up key client portfolio from 10 to 500+ in ~5 years
Strategized process to transition 450 clients in UK and Europe,
Led business development initiatives to acquire 30 new customers in 6 months
Reduced turnaround time by 25% through process simplification measures
Recognized amongst top 10 professionals across 3 locations in region
Honoured with the Satisfaction Superhero Award
American Express, Saffron Global Limited
05.2000 - 04.2007
Education
PGDBA - Human Resources
SCDL
Bachelor of Arts (BA) - French and Philosophy
Jesus And Mary College, Delhi University
Skills
Business development
Operations management
Transformational leadership
Contract management
Employee management
Strategic consultancy
High-level presenting
Customer service
Client management
Customer success
Due diligence
Team development
People management
Product management
Strategic planning
Manual development
Process improvements
Excellent communication skills
Languages
English
Fluent
Hindi
Fluent
Timeline
International Business Head - FBIV Infocomm
02.2021 - 06.2021
Independent Consultant - Freelancer
07.2019 - Current
Assistant Vice President - AuthBridge Research Private Limited
06.2017 - 07.2019
Account Director - APAC - HireRight
07.2015 - 05.2017
Executive Director - Dot Services Private Limited
01.2014 - 10.2014
Independent Consultant -
04.2012 - 12.2013
Client Relationship Manager - Kroll Associates India Private Limited
07.2007 - 01.2012
- American Express, Saffron Global Limited
05.2000 - 04.2007
SCDL - PGDBA, Human Resources
Jesus And Mary College, Delhi University - Bachelor of Arts (BA), French and Philosophy