Summary
Overview
Work history
Education
Skills
Languages
Timeline
Vani Malik

Vani Malik

Gurgaon,Haryana

Summary

  • Result-driven and adaptable Business Development & Customer Success Leader with 19+ years' experience across various sectors in B2B environment.
  • Pragmatic leader eager to contribute to organisational growth and development. Applies knowledge of industry best practices and business needs to devise innovative solutions. Active listener with commitment to driving corporate success.
  • Accomplished Senior Consultant offers proven record of superior client relationship management, drives organizational improvements through leveraging expertise in research and system enhancement.
  • Works to evaluate business needs and deliver actionable solutions. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization & experienced in leading both onshore & remote teams.
  • Possesses exceptional interpersonal, problem-solving and analytical skills in all aspects of operations, strategy and sales.

Overview

23
23
years of professional experience

Work history

Independent Consultant

Freelancer
Gurgaon, Haryana
07.2019 - Current
  • Registered as an expert consultant with companies like Gerson Lehrman, Alpha Sights, Third Bridge, Guidepoint, etc
  • Consulting businesses in are of HR strategy, Business Development & Background Screening globally
  • Contributed to success of client's organization by providing expert knowledge and guidance on Background Screening Practices in APAC
  • Spearheaded contract negotiations to obtain favourable pricing and scheduling parameters
  • Closely worked across levels including board of directors to strategically affect direction of operations.

International Business Head

FBIV Infocomm
Noida, Uttar Pradesh
02.2021 - 06.2021
  • Heading the International Business for various products globally including VFAST - Background Screening.
  • Design & plan setup for success of organization by providing expert knowledge and guidance on Background Screening Practices in APAC.
  • Strategize and design the Client Interface, Candidate Portal and Vendor Management.
  • Build a team of subject matter experts from scratch.
  • Design multiple Catalogues to comply with local law across multiple geographies.

Assistant Vice President

AuthBridge Research Private Limited
Gurgaon, Haryana
06.2017 - 07.2019
  • Worked on WorkAttest and AuthLead
  • Led the product development for WorkAttest, responsibilities included:

Market research

Process

Product Design

User experience designing (UX)

  • Post Launch - Led a team to add 5 million records of ex - employees in less than 2 years resulting in a monthly revenue of 1 million dollars
  • AuthLead- Brought a strategic change to the “go to market” strategy
  • Included private equity firms investing in start-ups
  • Developed new revenue streams from telecom, finance and education sectors resulting in revenue increase by 30% In less than year.

Account Director - APAC

HireRight
07.2015 - 05.2017
  • Planned and executed management strategies of large-scale accounts in highly regulated financial services & IT industries, including initiatives to customize and/or centralize screening programs to enhance operational efficiency, reduce costs and ensure compliance with relevant regulations
  • Partner with senior decision-makers globally to design and implement HR policies, processes and frameworks
  • Delivered above and beyond of annual targets with growth of 137% in existing portfolio
  • Played key role in driving business growth in APAC region by coordinating with stakeholders globally to design and implement creative initiatives for revenue generation
  • Spearheaded strategic planning to capitalize on opportunities in multiple accounts, discovered possibilities proactively, and articulated value propositions of multiple products to customers in Indian market
  • Formulated strategies to streamline background screening processes and enable multiple options, which reduced internal verification turnaround time by 25% and enhanced operational efficiency
  • Led the integration of multiple platforms within the organisation post mergers
  • Engaged in creating multidimensional roadmap to optimize background checks

Executive Director

Dot Services Private Limited
01.2014 - 10.2014
  • Partnered as equity holder to frame and execute strong initiative, which enhanced quality of recruitment and training of resources for start-ups
  • Provided guidance and expertise on methodologies to assess suitability of candidates to over 100 organizations
  • Devised promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Streamlined RFP and RFI processes in tandem with joint client steering committee meetings to define KPIs and quality metrics
  • Drove strategic improvements to enhance operational and organizational efficiencies
  • Provided exceptional services including counselling, case management, education and job training to diverse client base.

Independent Consultant

04.2012 - 12.2013
  • Human Resources Operations and strategy, Function Outsourcing, Recruitment and Pre-Recruitment Assessment, Performance Counselling, Behavioural Trainings, Drafting client SLAs
  • Initiated success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.

Client Relationship Manager

Kroll Associates India Private Limited
07.2007 - 01.2012
  • Created and implemented strategic change management plans in coordination with stakeholders in UK and India to augment business and operational capabilities in India for background screening
  • Built a team from 2 to 80+ members and scaled up key client portfolio from 10 to 500+ in ~5 years
  • Strategized process to transition 450 clients in UK and Europe,
  • Led business development initiatives to acquire 30 new customers in 6 months
  • Reduced turnaround time by 25% through process simplification measures
  • Recognized amongst top 10 professionals across 3 locations in region
  • Honoured with the Satisfaction Superhero Award

American Express, Saffron Global Limited
05.2000 - 04.2007

Education

PGDBA - Human Resources

SCDL

Bachelor of Arts (BA) - French and Philosophy

Jesus And Mary College, Delhi University

Skills

  • Business development
  • Operations management
  • Transformational leadership
  • Contract management
  • Employee management
  • Strategic consultancy
  • High-level presenting
  • Customer service
  • Client management
  • Customer success
  • Due diligence
  • Team development
  • People management
  • Product management
  • Strategic planning
  • Manual development
  • Process improvements
  • Excellent communication skills

Languages

English
Fluent
Hindi
Fluent

Timeline

International Business Head - FBIV Infocomm
02.2021 - 06.2021
Independent Consultant - Freelancer
07.2019 - Current
Assistant Vice President - AuthBridge Research Private Limited
06.2017 - 07.2019
Account Director - APAC - HireRight
07.2015 - 05.2017
Executive Director - Dot Services Private Limited
01.2014 - 10.2014
Independent Consultant -
04.2012 - 12.2013
Client Relationship Manager - Kroll Associates India Private Limited
07.2007 - 01.2012
- American Express, Saffron Global Limited
05.2000 - 04.2007
SCDL - PGDBA, Human Resources
Jesus And Mary College, Delhi University - Bachelor of Arts (BA), French and Philosophy
Vani Malik