Summary
Overview
Work history
Education
Skills
Custom
Affiliations
References
Timeline
Generic

Leanna Phillips

Thanet,Kent

Summary

Reliable professional with three years of experience in hospitality, expertise in customer service and inventory control. Barista and cocktail bartending trained. Time management and organisational skills honed through experience in the Merchant Navy. Holds a full UK driver's license and First Aid qualifications ensuring readiness for diverse roles. Demonstrates strong customer service skills and interpersonal skills ensuring effective communication and customer satisfaction.


Overview

5
5
years of professional experience

Work history

Waitress /Bartender

Prezzo
Broadstairs
11.2024 - 01.2025
  • Seasonal work over festive busy periods, serving over 300 covers per day, covering roles including bartending, front of house and waitressing.
  • Managed bookings and seating, upselling festive menu items, and upholding good communication between kitchen and floor teams.
  • Ensuring smooth services and maintaining positive atmospheres especially during peak times.

Waitress /Barista

Little Ships
Ramsgate
07.2020 - 09.2022
  • Two years provided high end service at a family run local restaurant building strong relationships with regular guests and ensuring high end dining experiences.
  • Barista training and cocktail training as well as supporting kitchen staff with pizza and pasta sections.
  • Performed managing duties including inventory control, handling bookings and closing/opening responsibilities.

Training Deck Officer

Marella Explorer, TUI
East Mediterranean
07.2024 - 10.2024
  • Assisted senior officers with legal ship documentation such as logbook entries, permits, and deck weekly/monthly checklists.
  • Completed multiple watches in the Engine Control Room following Engine Officers to develop my knowledge in technical fields to support my understanding of ship handling.
  • Took control of pre-departure and pre-arrival checks and developed operational knowledge of legal ship documentation such as SOLAS and IMO regulations.

Training Deck Officer

RRS Discovery, National Oceanography Centre
Worldwide
03.2024 - 05.2024
  • Gained experience in Dynamic Positioning on the Kongsberg Maritime System and maintenance of scientific equipment.
  • Performed Deck Maintenance in wet dock, such as drilling, sanding and painting, additionally testing equipment with shore-side personnel for LSA and FFE, mooring equipment and crane equipment.
  • Assisted third officers with safety briefings and required drills with scientists and remaining crew.

Training Deck Officer

Marella Discovery 2, TUI
Caribbean, Mediterranean
02.2023 - 08.2023
  • Delivered compulsory weekly trainings for new employees which covered topics such as first aid, use of LSA and FFE, and knowledge of MARPOL regulations.
  • Completed daily maintenance safety tasks alongside deck, engine and hotel departments working alongside multi-national crew honing communication skills and teamwork.
  • Worked primarily on deck nurturing with mooring operations and protocols tailored for high safety standards onboard cruise vessels.

Education

Officer Of the Watch (Deck) STCW REG II/2 (Unlimited) Certificate of Competency - Maritime Science

Warsash Maritime School
Southampton

Nautical Science FdSc -

Warsash Maritime School
Southampton

A Levels - Mathematics, Psychology and Media

Chatham And Clarendon Sixth Form
Ramsgate

Skills

  • Full UK drivers license
  • Barista skills
  • First Aid STCW
  • Inventory control
  • Customer service
  • Interpersonal skills
  • Opening and closing procedures

Custom

Available upon request.

Affiliations

  • Sea Cadet Instructor
  • Rowing
  • Swimming
  • Sailing

References

References available upon request.

Timeline

Waitress /Bartender

Prezzo
11.2024 - 01.2025

Training Deck Officer

Marella Explorer, TUI
07.2024 - 10.2024

Training Deck Officer

RRS Discovery, National Oceanography Centre
03.2024 - 05.2024

Training Deck Officer

Marella Discovery 2, TUI
02.2023 - 08.2023

Waitress /Barista

Little Ships
07.2020 - 09.2022

Officer Of the Watch (Deck) STCW REG II/2 (Unlimited) Certificate of Competency - Maritime Science

Warsash Maritime School

Nautical Science FdSc -

Warsash Maritime School

A Levels - Mathematics, Psychology and Media

Chatham And Clarendon Sixth Form

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Leanna Phillips