Leanna Cooney

- Managed front of house operations within a high profile corporate environment.

- Acted as central point of contact, coordinating communication between clients and internal teams.

- Coordinated daily bookings and scheduling for a high volume of customers.

- Maintained confidentiality when handling sensitive client information.

- Managed email enquiries and maintained records using Microsoft Office.

- Managed multiple priorities in a fast paced setting whist maintaining attention to detail and accuracy.

- Acted as the first point of contact for clients and internal staff, delivering a welcome experience.

- Resolved client queries and issues efficiently, maintaining high service standards.

- Supported the smooth day to day running of the facility through strong organisation and proactive problem solving.

- Maintained organised records and supported general administrative tasks.

- Delivered weekly sessions to a group of Year 10 students, supporting their preparation for GCSE English.

- Adapted teaching approaches to meet different learning styles and individual needs.

- Built positive relationships with students to improve their knowledge, engagement and overall confidence.

- Managed a team of 5 staff in a fast-paced high volume environment.

- served up to 500 customers per shift while maintaining efficiency and service standards.

- Handled and documented cash transactions accurately and operated tills.

- Dealt with difficult customers in a manner of professionalism and composure, maintaining customer satisfaction under pressure.

- Handled high-pressure situations calmly providing solutions promptly.

- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.

- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks

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