Leah Alice Thomas
Blaina,Blaenau Gwent
Summary
Dedicated professional with expertise in risk assessment application and a strong foundation in palliative care understanding. Demonstrates resilience in difficult situations, providing empathetic support to vulnerable clients, including the elderly. Proficient in activities planning, record-keeping, and documentation expertise, ensuring comprehensive care plan development and daily living assistance. Holds an advanced driving licence and is trained in suicide prevention, enhancing mental health support capabilities. Career goals include furthering skills in interpersonal relationships and expanding proficiency in residential housekeeping to improve client well-being.
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with over 10 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Support worker
q care ltd
Blaina, Blaenau Gwent
02.2025 - Current
- Assisted individuals with personal care, ensuring dignity and respect during daily routines.
- Supported clients in achieving their personal goals, promoting independence and self-confidence.
- Communicated effectively with clients and families, fostering trust and understanding in relationships.
- Documented client progress and changes in condition, contributing to comprehensive care plans.
- working with service users in their own homes
Bar waiter
the british legion
Brynmawr, Blaenau Gwent
01.2024 - 01.2025
- Provided attentive service to customers by taking orders and serving beverages.
- Assisted in maintaining cleanliness and organisation of bar and seating areas.
- Collaborated with team members to ensure efficient service during busy shifts.
- Developed knowledge of drink menus and provided recommendations to guests.
- Handled cash and processed payments accurately during transactions.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Supported bar staff in preparation of drinks and restocking supplies as needed.
- Monitored customer needs and addressed any issues promptly and professionally.
- Assisted in stock control, reducing waste and maintaining inventory levels.
- Handled customer complaints professionally, working towards satisfactory resolutions.
- Facilitated smooth operation of bar by addressing any equipment issues promptly.
Bartender
the gwesty
Brynmawr, Blaenau Gwent
02.2022 - 12.2022
- Provided excellent customer service by engaging with patrons and understanding their preferences.
- Created and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organisation of bar area to ensure a welcoming environment for customers.
- Collaborated with team members to manage busy service periods and deliver prompt service.
- Handled cash and card transactions accurately while maintaining a balanced till at end of shifts.
- Resolved customer complaints swiftly to uphold a positive atmosphere and encourage repeat visits.
Health care assistant
total care services
Brynmawr, Blaenau Gwent
01.2019 - 02.2022
- Assisted in providing high-quality personal care to clients in various settings.
- Supported implementation of care plans tailored to individual needs and preferences.
- Collaborated with healthcare professionals to ensure effective communication and care delivery.
- Administered medication and monitored clients' health conditions as per guidelines.
- Maintained accurate documentation of clients' progress and care activities consistently.
- Responded promptly to clients' needs, ensuring a safe and supportive environment.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
Care support worker
brynwood nursing home
Brynmawr, Blaenau Gwent
04.2015 - 01.2019
- Assisted residents with daily living activities ensuring comfort and dignity.
- Monitored and recorded changes in residents' health conditions and behaviours.
- Communicated effectively with multidisciplinary teams to coordinate care plans.
- Provided emotional support and companionship to enhance residents' quality of life.
- Implemented personalised care strategies tailored to individual residents' needs.
- Maintained cleanliness and organisation of living spaces promoting a safe environment.
- Provided emotional support for distressed individuals to foster calm environments.
- Facilitated recreational activities encouraging social interaction among residents.
- Maintained clean and hygienic surroundings, promoting health and safety standards.
- Assisted with housekeeping tasks, creating a tidy environment conducive to healing.
Supermarket assistant
Morrisons
Ebbw Vale, Blaenau Gwent
05.2012 - 01.2015
- Assisted customers with inquiries and provided information on products and services.
- Maintained cleanliness and organisation of store displays and merchandise.
- Operated checkout systems efficiently while ensuring accurate transactions.
- Supported inventory management by restocking shelves and conducting stock checks.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Handled customer complaints professionally, providing effective solutions to enhance experience.
- Followed health and safety regulations to maintain a safe shopping environment for all.
- Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
- Assisted with price changes to keep up-to-date with current promotions.
- Enhanced customer satisfaction by providing exceptional service at the checkout.
Production line operator
northern automotives
Gilwern, Monmouthshire
09.2010 - 01.2012
- Operated machinery and equipment to ensure efficient production flow.
- Inspected finished products for quality compliance and adherence to standards.
- Collaborated with team members to troubleshoot production issues and implement solutions.
- Maintained cleanliness and organisation of work area to promote safety and efficiency.
- Assisted in training new operators on equipment usage and safety protocols.
- Monitored production processes to identify areas for improvement and increased efficiency.
- Documented production data and reported discrepancies to management for review.
- Followed health and safety regulations to minimise workplace hazards and ensure compliance.
Education
nantyglo comprehensive school
Nantyglo, Blaenau Gwent 09.2004 - 09.2009
Skills
- Risk assessment application
- reliable and trustworthy
- resilience in difficult situations
- Palliative care understanding
- Empathy for clients
- Dealing with vulnerable clients
- Elderly assistance proficiency
- Advanced driving licence
- Activities planning
- Record-keeping
- Grooming and personal care
- Residential housekeeping
- Suicide Prevention training
- Documentation expertise
- Interpersonal relationships
- Mental health support
- Daily living assistance
- Care plan development
Affiliations
- love spending time with my 3 year old son and being the best mam possible to him
References
References available upon request.
Timeline
Support worker
q care ltd
02.2025 - Current
Bar waiter
the british legion
01.2024 - 01.2025
Bartender
the gwesty
02.2022 - 12.2022
Health care assistant
total care services
01.2019 - 02.2022
Care support worker
brynwood nursing home
04.2015 - 01.2019
Supermarket assistant
Morrisons
05.2012 - 01.2015
Production line operator
northern automotives
09.2010 - 01.2012
nantyglo comprehensive school
09.2004 - 09.2009