Leah Wilcock
Birmingham ,England
Summary
The jobs I have had have taught me a lot of skills and given me insight into different work places and different people. However, the biggest life skill I have learnt is being a mother to 4 children aged between 8 and 2. All 4 of my children are very different so that has taught me patience and resilience and how every single child and person are so different but above all that it’s taught me how much you can care and how much attention and time you can give.
Overview
5
5
years of professional experience
Work history
Catering
The Jolly Fryer
Birmingham , West Midlands
2016.11 - 2020.10
- With handling food also in this job I practiced food safety and hygiene effectively
- Cleaning down all areas of the chip shop to an outstanding standard.
- Dealing with customers and their complaints. E.g: wrong food orders which would mean apologising and correcting the order.
- Polite and friendly face behind the counter to customers
- Working as a team and made sure it was a comfortable environment for my team members.
- Always made sure punctuality and attendance was up to standard to help team members and always being there during busy service periods.
Coffee barista
University of Birmingham
Birmingham , England
2016.08 - 2020.04
- Initiated effective solutions for customer complaints or issues.
- Handled cash and had the responsibility sometimes to cash up at the end of the day
- When my supervisor was away, e.g; annual leave or sick I was given the opportunity to act as supervisor. This role included: overlooking my team, running the cafe smoothly, giving orders and delegating jobs , handling cash up, receiving and ordering stock orders and many more responsibilities.
- Being there for staff members and any problems they had whether that was personally or work place related.
- Making sure my punctuality and attendance was good and never resulted in letting my team down.
- With being in customer serve I always made sure I was polite and approachable.
- Practiced food safety and hygiene
Cleaner
Farmah&Farmah Embroidery Factory
Birmingham , West Midlands
2015.06 - 2015.09
- All essential cleaning jobs were done properly and cleaned to the right standard.
- Even though this job didn’t entail working as a team I still came into contact with the employees at the factory so made sure I was always friendly, smiling and a good character.
- Took orders from the manager and took my responsibility of the cleaning duties very seriously.
Education
A-Levels - Dance
Shenley Academy
Birmingham 06.2015
A-Levels - Health and social care
Shenley Academy
Birmingham 06.2015
A-Levels - English Language and Literature
Shenley academy
Birmingham 06.2015
GCSEs - IT
Shenley Academy
Birmingham 06.2013
GCSEs - Dance
Shenley Academy
Birmingham06.2013
GCSEs - BTEC sport
Shenley Academy
Birmingham 06.2013
GCSEs - Geography
Shenley Academy
Birmingham 06.2013
GCSEs - History
Shenley academy
Birmingham 06.2013
GCSEs - Science
Shenley academy
Birmingham 06.2013
GCSEs - English Language and Literature
Shenley Academy
Birmingham 06.2013
GCSEs - Mathematics
Shenley Academy
Birmingham 06.2013
Skills
- Attention to detail
- Care and patience
- Handling problems and finding solutions
- Punctuality and attendance
- Respect
Timeline
Catering
The Jolly Fryer
2016.11 - 2020.10
Coffee barista
University of Birmingham
2016.08 - 2020.04
Cleaner
Farmah&Farmah Embroidery Factory
2015.06 - 2015.09
A-Levels - Dance
Shenley Academy
A-Levels - Health and social care
Shenley Academy
A-Levels - English Language and Literature
Shenley academy
GCSEs - IT
Shenley Academy
GCSEs - Dance
Shenley Academy
GCSEs - BTEC sport
Shenley Academy
GCSEs - Geography
Shenley Academy
GCSEs - History
Shenley academy
GCSEs - Science
Shenley academy
GCSEs - English Language and Literature
Shenley Academy
GCSEs - Mathematics
Shenley Academy